Onetel email password incorrect

[Talkalot]

I can't log into my Onetel email.  I get a message that my password is incorrect.  I can't log into my Onetel Account in order to change my password.  Can you help me?  I have another email account with TalkTalk that I can log into.

Thank you...

[Talkalot]

Hi Ady,

Thanks for the update… will wait for fix.

[Ady-TalkTalk]

Apparently, there is an incident open for this issue. We're not able to make the change at the moment. The team are working on a fix to get this sorted. 

Ady

[Talkalot]

Hi Ady,

Thanks.  Your help is much appreciated.

[Ady-TalkTalk]

I've had to escalate this for you.  I've no idea why the process is failing you, but we'll get it resolved.

Ady

[Talkalot]

Hi Ady,

Still no luck in getting Reset Tool updated.  Can you check on this?  Many thanks.

[Talkalot]

Hi Ady,

Will do…thank you so much.

[Ady-TalkTalk]

Hi Talkalot, thanks for providing the alternate email address for the Password Reset Tool. If you click on the link intermittently over the next 24 hours you'll see when the details are updated. 

Ady

[Talkalot]

Hi Ady, 

Where is the reset tool located and how will I know when the reset tool has been updated?  Many thanks.

[Talkalot]

Hi Ady,

I’ve added the information to private notes as requested.  Many thanks.

[Ady-TalkTalk]

Hi Talkalot, please add the affected email, alternate email and mobile number that you want to use for password reset in private notes on your community profile and I'll the password reset tool updated for you. 

Ady