Onetel email stopped receiving emails on android phone

[sykespeter]

Hi, my incoming emails have stopped on my android phone, cannot get to work, apart from when I log into webmail. How can I fix this?

[Chris-TalkTalk]

Thanks for that. I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete 

Thanks

Chris

[sykespeter]

Hi chris, many thanks I have now added this info to my profile.

[Chris-TalkTalk]

Hi skyespeter,

Can you please add the affected email address to the private notes section of your community profile and we'll take a look at this for you

Chris

[sykespeter]

Ho Ady thanks for your reply, I changed to the new secure settings but still doesnt work? 

[Ady-TalkTalk]

Hi sykespeter, first job is to change your mail settings to the new secure settings that are required. You'll find the settings you need in the Email Settings Help Article.

Ady