Out of office

[TerriK]

Is it possible to put an out of office message on my TalkTalk email? I no longer wish to use the email, particularly as I no longer have a TalkTalk broadband account and therefore am going to be charged for it, but don’t know how to let people know my new email address.

[ferguson]

Her, not his. Question asked and answered. Topic locked. 

[Billx]

In the other thread you said the correct practice now, in the evolving landscape, for customers affected, is

to come to this Community

record the email addresses affected in the customers 'privates notes'

and then the staff here will pass this info to this Community's Manager, the Forum Manager.

who will be able to 'associate' those email addresses with MyAccount.

I know the Forum Manager is pretty high up, in his responsibilities

But as far as I understand, the Forum comes under a different email system, not the OX system.

So why would the Forum Manager get involved with OX?

Please don't start deleting this, as well.

[fr8ys]

No dream. It's correct info. It's migrating to their own system.

[Billx]

How did you dream up OX?

The OP hasn't even responded. Doesn't look like he is interested.

[fr8ys]

@Billx he is a customer. An email customer until such time as the transfer to OX is completed.

Trying to point score again are we? Please desist. Thank you and don't respond it's not your thread 

[Billx]

He said himself, he is not a customer any more, and he doesn't want to continue using his TalkTalk email address.

So there is no issue at all.

[Mandisa-TT]

Yes @fr8ys that is a great point you have raise, the customer can Use Filter, Whitelist Contacts, Set Up Rules to try to minimize the changes of spam emails receiving the out of office message.

[fr8ys]

@TerriK 

The only downside to what you are proposing is that an out of office note with your new email address is that it will respond to every mail you receive, spam included, so you will be giving spammers your new address and increase the risk of more spam being sent to you.

@Billx the customer is responding to his concerns following a email sent to all customers whose emails are not associated with a broadband account.  As @Mandisa-TT  says, it will automatically be deleted so there is no need to suggest to customers to ask TalkTalk to delete it in advance.

[Mandisa-TT]

Hi @TerriK you have advised that you no longer wish to continue with your TalkTalk Mail, you do not have to cancel, your email box will be closed on the 31.10.2025 and a reminder to download any data (messages, photos, files, etc) from your email account before this date as you will loss access. 

You can use the above options to setup the Out of Office until then, kindly provide feedback if you were able to set it up. 

 

[Billx]

@TerriK 

Since you  "no longer wish to use the email, particularly as I no longer have a TalkTalk broadband account", you better ask TalkTalk to delete it. DUH

Even if you don't, they'll delete for you.

Edit: The way to let people know your new email address is , to make a list of all of them, and using you new email address, send each of them an email advising them of the fact.

Bill

[fr8ys]

Hi,

I gave this response to another customer recently but didn't hear back if it worked.

I couldn't find anything specific in TalkTalk mail help but Google returned the following AI answer to an out of office query which would probably answer your needs if it works.

I don't use webmail so I can't check it myself.

To create an out-of-office (OOF) or vacation response for your TalkTalk email, you'll need to use the email settings within the TalkTalk Mail platform. You can enable a vacation notice, set a date range, and customize the subject and message. 

Here's how to set up a TalkTalk out-of-office response:

Access Email Settings: Log into your TalkTalk email account and navigate to the settings section, often found under a gear or settings icon. 

Locate Vacation Notice: Look for an option related to "Vacation notice" or "Out of Office". 

Enable the Vacation Notice: Activate the vacation notice feature. 

Set the Time Range: Specify the start and end dates for when the out-of-office message should be active. 

Compose the Message: Write a subject line and the body of your out-of-office message. 

Customize Options (Optional): You may have the option to set an interval for sending the message to the same sender, specify a sender address, or enable the notice for multiple email addresses. 

Save the Settings: Ensure you save the changes you've made to activate the out-of-office response. 

Example:

If you are going on vacation from July 1st to July 7th, you can set an out-of-office response like this: 

Subject: Out of Office

Message: "Thank you for your email. I am currently out of the office and will respond to your message upon my return on July 8th."

By following these steps, you can effectively manage your TalkTalk email and inform others of your absence.