format for replying to an email

[tiscalijohn1]

Has something changed in the reply-to-an-email format?

Now when I click on "reply", I get a template with the first two lines as normal, viz, From (followed by my email address) and To (where I put the recipient's email address), but before I get to the Subject (where the email body goes), there is an extra line saying Reply To.  This never used to be there!! And the Reply To line is prefilled with an erroneous email address. The erroneous address is like my backup address but misspelled!!!

How do I get rid of that line?

I've looked in "settings" but can'tfindanything relevant. Thanks for any help you can give.

[Billx]

@nomfezeko-TT 

I think @tiscalijohn1 has already revealed that he is using TalkTalk webmail (e.g. on ‎19-06-2025 03:10 PM)

If he wasn't using TalkTalk webmail, the same issue would probably not arise.

Obviously, he cannot uninstall and then reinstall TalkTalk webmail. He can uninstall and reinstall Firefox,

which he normally uses, to access TalkTalk webmail.

He is not currently using an external email client, as an email client is commonly understood. 

Bill

[nomfezeko-TT]

I understand how frustrating it can be to encounter unexpected changes, especially when they affect your workflow.
 

The addition of the "Reply To" line in your email client may be due to a recent update or change in settings. Here are a few steps you can take to resolve the issue:

Check Email Settings:

• Go to your email settings and look for sections related to "Accounts" or "Email Addresses."
• Look for any options related to "Reply-To" addresses. You may find an option to remove or edit the erroneous address.

Edit Your Account Information:

• If the incorrect "Reply-To" address is linked to your account settings, you may need to update it there.
• Ensure that your primary email address is set correctly and that any backup addresses are accurately entered.

Clear Cache and Cookies:

• Sometimes, clearing your browser's cache and cookies can resolve display issues. Try this and see if it makes a difference.

If you continue to experience issues after trying these steps, please let me know, and I will be happy to assist you further.

-Fez. 

[tiscalijohn1]

It's the same if I access email via Google Chrome (which tells me it's up to date), same Reply To line and same lack of contacts.

[nomfezeko-TT]

Thank you for reaching out and providing details about the issues you're experiencing with your TalkTalk inbox. I understand that you've conducted a full Bitdefender scan and found no threats, which is great to hear. Regarding the problems with the contact list and the Reply To functionality, let's address them one by one:
 

Contact List Issue: It seems that the icon you mentioned, which should display your contacts, is not functioning as expected. Since you can see your contacts when accessing them through the main inbox page, this indicates that your contact list is intact. However, the issue with the icon may be related to a temporary glitch or a browser-related problem. I recommend trying the following steps:
 

• Clear your browser's cache and cookies.
• Try accessing your inbox using a different browser or device to see if the issue persists.
• Ensure that your browser is updated to the latest version.

Reply To Functionality: If the Reply To line is not populating with the correct contact information, it could also be linked to the same underlying issue. Following the steps above may help resolve this as well. Additionally, check if there are any updates available for your email client or app.

If the problems continue after trying these suggestions, please let me know, and we can explore further troubleshooting options.

Thank you for your patience, and I look forward to assisting you further.

-Fez. 

[tiscalijohn1]

I did another full Bitdefender scan, nothing found.

I forgot to mention that clicking on the icon that looks a little square with a head inside, at the end of the To line (and also the Reply To line), brings up zero contacts of any sort, even though I know my contact list exists; I can see them tabulated when I click the three lines on the main TalkTalk inbox page and go to Addresses. This may be a separate problem from the Reply To problem, but I noticed both issues for the first time way back in May.

[nomfezeko-TT]

Please do keep us updated so we can further support you and help get this sorted. 

-Fez. 

[tiscalijohn1]

I've cleared cache. I did a full scan with Bitdefender a few weeks ago. No problems. I tried logging in using Google Chrome just now and I got the same format with the Reply To line and erroneous Gmail address. I could try the Bitdefender thing again tomorrow just in case.

[nomfezeko-TT]

@tiscalijohn1 , please confirm if you have tried these options mentioned by @Billx 

-Fez. 

[Billx]

Yes,  one of the TalkTalk email design team, should have something to say.

But how does one get in touch with them.

I think, not even the TalkTalk staff here can do that.

Have you fully done the clearing cache etc, including all TalkTalk cookies

Are you satisfied with a full anti-virus scan, including Microsoft anti-virus?

Possibly you could uninstall and reinstall Firefox.

Yes, maybe there is something triggering it, but I don't know what.

Edit: Do you already have Google Chrome browser setup?

Close Firefox, and try TalkTalk webmail via this.

Bill

[angelique-TT]

@Billx Please advise. 

[tiscalijohn1]

Yes I meant RE, not DE.

So, it's down to what triggers the appearance of the Reply To line on the default reply window. One of the TalkTalk email design team would know! Perhaps it's when an email address from which the reply is being sent, differs from something hidden in the user's profile, in my case, this erroneous Gmail addess. The erroneous Gmail address (appearing in the Reply To line) doesn't appear in my TalkTalk profile page as far as I can see (though I recently wrote it in the notes section, as suggested, for TalkTalk people to see) and it certainly isn't recognised by Gmail itself---I get the comment "account not recognised".

All very strange!

[angelique-TT]

Good morning. Thank you for the support @Billx 
 

[Billx]

Thanks for your reply  on ‎17-06-2025 04:00 PM , @tiscalijohn1 

Regarding that you can live with it, I did find the 'X' , but by 'DE' I think you meant the 'RE' button on the right, which adds or retracts the Reply-To field or slot. But the Reply-To field never appears, when I start a 'new email', unless I request it.

Regarding whether the window which appears, after clicking 'New Email', is called a template or a window, I didn't make that up. That's what it's usually called. The Compose window or the Reply window. It's called a window, because nearly always a new window is opened, separate from the main email window. (The main email window only lists the folders and the emails in the open folder and has a reading pane to read  a particular email.) I've never read anywhere, where it is called a template. There is something called a template within the Compose window. And if you look at Settings --> All Settings --> Mail, you will see under Mail, 2 sections amongst others, the 'Compose & Reply' section and the 'Templates' section. That's the template I originally assumed you were referring to.. But all's well now.

Regarding the continuing non-resolution of the uninvited 'Reply-To' header, I think the cause still resides in your system. Sorry about that.

Bill

[Billx]

Hi, @Philile-TT 

The  "New features including new design, improved new search and enhanced security."  were done sometime ago, not very recently.

Even if done more recently, new features aren't supposed to infect the existing system, like the OP's.

On the other hand, the rest us (I don't know who else apart from me) don't have the additional Reply-To  header line, included by default, in the Compose/Reply Window

TalkTalk webmail appears exactly as it appeared some weeks ago., including the Compose/Reply Window. There has been no change..

Bill

[Philile-TT]

@fr8ys I have had a look at that screenshot, and I can also confirm that there has been changes applied "New features including new design, improved new search and enhanced security." I will further investigate to see if this was added also during the changes. 

[fr8ys]

@Philile-TT the OP did in his post 27th May.

[Philile-TT]

@tiscalijohn1 Please send a screenshot of the template. 

[tiscalijohn1]

No, that problem is still there. But I can live with it, by clicking on the X to remove my details and clicking on the DE to remove the Reply To line.

To reiterate, I get this "template" (you call it something else!) when I click on New Email on the home page, ie, whenever I want to write a new email.

[Billx]

Hi, @tiscalijohn1 

You say that the "no-send problem" is eradicated. Good.

But what about the

"And the Reply To line is prefilled with an erroneous email address. The erroneous address is like my backup address but misspelled!!! "

Is that problem still there, or has it also somehow been removed?

Bill

[tiscalijohn1]

I thought I'd let you know that I have successfully removed my tiscali account and then reinstalled it on both iphone and ipad. I can send emails from both now and that "no-send problem" is eradicated.

Thanks to all the people who read my original post and patiently guided me through the neccessary repair steps!!!