format for replying to an email

[tiscalijohn1]

Has something changed in the reply-to-an-email format?

Now when I click on "reply", I get a template with the first two lines as normal, viz, From (followed by my email address) and To (where I put the recipient's email address), but before I get to the Subject (where the email body goes), there is an extra line saying Reply To.  This never used to be there!! And the Reply To line is prefilled with an erroneous email address. The erroneous address is like my backup address but misspelled!!!

How do I get rid of that line?

I've looked in "settings" but can'tfindanything relevant. Thanks for any help you can give.

[tiscalijohn1]

I'll try to reply to all these comments. Yes, I get this "new" layout whether I'm replying to an email or just composing a new email. If I delete the prefilled erroneous email address on the Reply To line, I can click RE in the top right corner and the line will disappear. Nothing happens if I click RE otherwise. So that's two actions I have to do every time I write an email, which I never had to do before.

Now two weeks ago I was phished and my inbox locked up. With the help of a new much stronger password and a telephone conversation with a kind TalkTalk gentleman called Bonga, I managed to get my inbox working again. My draft box and sent box were emptied but I can live with that. I suspect my compose template problem might be connected. If it is corrupted, how do I alter it?

I don't know what copies of any emails have gone to the misspelled email address because I've no idea what the password would be!

[angelique-TT]

Thank you for the support @fr8ys. 
 

[fr8ys]

Thank you.

I don't use webmail very often but mine hasn't changed and doesn't have the reply to line.

Do you have an alternative email address where you can send an email to your TalkTalk account and try replying to see what is actually sent back?

Do you use the templates you can create within webmail? Has this become corrupted? If you do use them, try deleting it and recreating it.

Other than this I'm at a loss, so will leave it for support staff to consider further.

Could you add the affected email address to your private notes field in your profile so staff can see this. Only you and they can view this field.

Thank you.

[angelique-TT]

Hi there, does this happen on every email you are trying to send? 

[tiscalijohn1]

I'm accessng email via the web. I'm using Firefox on my PC.

[fr8ys]

How are accessing your mails?

Via the web, app or third party client such as outlook or Thunderbird, and on what device?

This will help in staff being able to answer your query.

Many thanks.