on 10-05-2018 11:48 AM
I have a long standing Pipex account and over the last few months I have several had long periods - sometimes an entire afternoon, when I cannot receive e-mails. My connection has been down all day today, and intermittent for the last week. I am using pop.dsl.pipex with Outlook for Mac v16.9, and I get regular sync errors, either 'Connection to server failed or was dropped' or "An operation on the server timed out'. The messages are there when i use a netmail on a browser, and I don't seem to have any trouble sending. I have other devices connecting with IMAP and they seem unnaffected, but I need the POP account for my workflow. Does anyone have a fix?
on 10-08-2018 09:36 AM
Just an update. For the last month it's been been taking an average of 24 hours for Outlook to connect for long enough to get emails over POP. I have become entirely reliant on Thunderbird set up for IMAP to get functioning email. I will be doing a system update with a clean install when convenient and when I do that I will probably abandon POP completely as it really is a complete basket case.
on 05-07-2018 08:06 AM
Unfortunately, that's not how the complaints process works. You'll need to open complaints individually not as a group.
on 04-07-2018 10:37 PM
No, I've not complained to the CEO team. Others have tried and got nowhere. Perhaps you could complain to that team on our behalf and show them all the threads on this forum with the same issue and give them lists of all the individual fault tickets you have raised on this problem ?
on 04-07-2018 01:36 PM
on 04-07-2018 01:24 PM
OCE_ADY yes the problems may be intermittent but they are persistent and have been ongoing for several months. In my experience they occur multiple times a day. Just because the problem doesnt suit TT's investigation standards doesnt mean it doesnt exist. What other routes do we have to escalate this issue further ?
on 04-07-2018 01:21 PM
The admins will test the connections in webmail. They've consistently found a temporary issue after testing the individual mailboxes that have been reported as having the issue. They won't test anything on the mail servers unless they see significant numbers.
on 04-07-2018 12:24 PM
"Individual fault tickets are closed as right when tested"
But are the email admins actually doing any testing to try to access the problem mailboxes using POP/IMAP, if not then any testing they are doing is pointless and is never going to reproduce the issue.
If the admins could just set up a mailbox to test with using POP and then try to connect to it from outside your TalkTalk corporate network I'm sure they would see the problem.
on 04-07-2018 09:23 AM
on 04-07-2018 07:53 AM
Hi Pal353, webmail is not affected by the closing of the webspace service. The problem with the POP issues for Pipex is that it's intermittent and not affecting enough of you at the same time to generate the necessary amount of noise to be an incident. Individual fault tickets are closed as right when tested as they're so intermittent.
on 03-07-2018 05:16 PM
Hi Ady. I was at my daughter’s who is a non-legacy TalkTalk customer but I don’t know her settings. I use the TalkTalk home page and log in with my email address and password, then select dsl.pipex.com from the drop-down list. I have used the same system at home this afternoon with a bit more success. Do I understand from your reply to another query that access to Webmail will cease on 16 July? If so, will there be a replacement for those many occasions when none of my three email clients work? Or will everything be fine once ex-Pipex customers are moved to the new TalkTalk server? I have a gmail address which never has any problems at all and may soon reach the conclusion that I will have to use that for all emails.
on 03-07-2018 09:28 AM
on 29-06-2018 12:54 AM
Just for the record, I use webmail as a fallback to check that the fault definitely lies between the server and my e-mail client, all my mail is usually on webmail, perhaps a conversation with BT Openreach might reveal something. The problem has been ongoing in varying degrees for years now, and I suspect that at the heart of it is POPs obsolescence, it must have a shrinking client-base, along with shrinking tech support. I sometimes have the notion that the server manager occasionally defaults to dialup and routes everything through a dusty old modem in the basement!
on 28-06-2018 09:52 PM
A comment on webmail. When I cannot get emails using any of three programmes I have, I resort to webmail. Sometimes I can then get them, other times webmail is not available. I am concerned that OCE Ady cannot get the people who matter to take the problem seriously, but not surprised as they have been ignoring it for months, if not years. I read elsewhere that those of us with “legacy” accounts will be moved in due course to the wonderful new TalkTalk email programme, but we will still keep,our old Pipex or Tiscali email addresses. So I continue to stick with TalkTalk, though its share price has fallen sharply and I read that a takeover is not beyond the bounds of possibility. But we legacy customers really have suffered and no-one seems to do much about it.
on 28-06-2018 05:38 PM
on 28-06-2018 05:29 PM
Sorry but I never use webmail and really not sure what that will prove as my problem is connecting to the POP servers, which is the same issue that everyone else has as far as I can see.
on 28-06-2018 08:42 AM
Hi stevesurrey, the only update is that they can't assess your problem whilst you're using POP3 and they need you to test in Webmail. If you could just do the old double check when it fails in POP3 quickly test webmail. I know you've all said it affects all forms of login to our servers, but I can't get them to take this seriously.
on 27-06-2018 10:09 PM
For the last week the time between the errors has increased slightly allowing most of my e-mails to get through. For a moment I thought it was fixed, but a brief scan of the error messages shows the problem is still very much at large.
on 27-06-2018 02:06 PM
It seems much the same. Got a little better for a while but by no means working perfectly, and now seems much the same as it has been for several months.