Pipex email - recovering password

[StPeter955]

I have a dsl.pipex.com email accessed via Outlook (16) on my PC and via Samsung email on my android phone. On the PC, I'm getting a continual "internet email" pop-up requesting password input and it hasn't updated the inbox since this morning. The phone access is fine. Both are using imap.dsl.pipex.com for the incoming server and smtp.dsl.pipex.com for outgoing. 

I can't send or receive on the PC and both pop-up boxes show blank password boxes. Embarrassingly, I can't locate my account password . . . 

I'd really appreciate some ideas on fixing this.

[Ady-TalkTalk]

Hi Pete, thanks for posting back to let us know you've got it sorted.

Ady

[StPeter955]

Following your advice I went to Webmail and reset my password. All seems to work now (after restarting Outlook)

Thanks again for your help, Ady. You're a star!

Pete

[Ady-TalkTalk]

And you can't login to webmail either?

Ady

[StPeter955]

Thanks for the response, Ady. Whatever the settings, I still need the password to my email account - which I don't have. Can it be recovered or reset?

In fact, I wanted to move to Outlook on my phone but need the password to set up the account on there but this problem on my PC has prompted me to get it sorted.

Thanks in advance for your assistance,

Pete

[Ady-TalkTalk]

Hi StPeter955, try using the recommended settings from the email settings help article and you should find everything works normally. 

Ady