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email support

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Please help - email account hacked 3 times

clare451
Visitor
Private Message TalkTalk

Saturday

Message 4 of 4

Hi, someone is changing my talktalk mail password and has set auto-forwarding to an unknown email address. How can I stop this from happening please? Many Thanks!!

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3 REPLIES 3

clare451
Visitor
Private Message TalkTalk

Monday

Message 1 of 4

Thank you. I seem to have it sorted now.

Ady-TalkTalk
Support Team
Staff
Private Message

Monday

Message 2 of 4

Hi clare451, it sounds like you've been hacked. Its vital that you run a good quality AntiVirus and Malware scanner on all your internet connected devices. Only when you've done that should you reset your mailbox password. If you have any problems please let us know. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Billx
Super Duper Contributor
Private Message TalkTalk

Saturday - last edited Saturday

Message 3 of 4

Go to WebMail at https://apps.talktalk.co.uk/appsuite/

TalkTalk will prompt you to sign in.

Don't sign in. But click 'Forgot your password?'

TalkTalk will take you to the page 'Reset your password'

 

Read the page, Enter your full email address, and TalkTalk should guide to reset password to something new.

 

Bill

 

 

 

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