Please link my email to my broadband account.

[pat&son]

have a broadband account but emails are now asking for me to subscribe. have added the email address to private notes in my profile. Had been told by tech support on phone that this would be sorted in 24 hours its now past that and counting. Thanks

[sabelo-TT]

Pleasure @pat&son. I will kindly ask for your patience with this as I will also chase up. 🙂 

[pat&son]

Thankyou

[sabelo-TT]

Thank you for confirmation of this @pat&son. I have just re-escalated this matter on your behalf to our email team. 🙂 

[pat&son]

yes trying to login via chrome and also have the account set up on mail on an ipad. 

[sabelo-TT]

@pat&son, just to double check. Are you currently accessing your emails via Google Chrome? 

[pat&son]

morning, it has been nearly 4 days and when i try to log in it is still asking me to upgrade to everymail, thus still cannot access my email.

[sabelo-TT]

@pat&son thank you for this as I have successfully escalated this matter to our email team and will kindly ask for you to allow within 48hours for a resolution. 

[pat&son]

there are two emails and yes they are listed in my profile

[sabelo-TT]

@pat&son, is the email address you wish to link to your account added to your community profile? 

[pat&son]

Thanks

[Gliwmaeden2]

Great, @pat&son .

Staff will confirm when they have processed it all on Monday. 

[pat&son]

have found the other email address and added

[pat&son]

thanks for the info. as for the other email . it had not been used for some time. But will try to find out what is was and update

[Gliwmaeden2]

Staff are not back on here before Monday, @pat&son 

Did you put ALL the email addresses in Private Notes in the end? You didn't confirm that on here after we mentioned that it was important to have everything together now.

Please confirm that. Staff will respond after the weekend. 

[pat&son]

morning now been three days and email account is still asking me to subscribe, what can be done

[nambuso-TT]

@ Gliwmaeden2 Yes thanks for that, @pat&son for you to avoid any issues in the further, it is best that to get all your emails linked.

[Gliwmaeden2]

You are honestly best to get ALL related legacy email addresses linked to your broadband account NOW, @pat&son

Don't do this in a piecemeal fashion as you may store up problems further down the line.

[pat&son]

no , thankyou very much for your help

[nambuso-TT]

Just to confirm is there anything else that you would like me to assist you with today?

[nambuso-TT]

Okay no worries. I have submitted a webform for you to get your emails up and running and this should be resolved in the next 48 working hours.