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email support

Ask us about your TalkTalk email account and Webmail.

Please link my emails to my broadband account

Cloud68
Popular Poster
Private Message TalkTalk

‎18-07-2025 03:56 PM - edited ‎18-07-2025 03:56 PM

Message 27 of 27

Please could you check that the legacy emails I have listed in my profile are still linked to my broadband account and confirm that I will not be charged for email and will retain my email service.

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26 REPLIES 26

kanya-TT
Support Team
Staff
Private Message
In response to Cloud68

on ‎21-07-2025 08:12 AM

Message 21 of 27

Hey there, @Cloud68. Let's get this sorted today. Yes, I now understand you received the email right, but I want to confirm, to which email address did you receive this communication, was it the one currently associated with your active broadband account or one of those that we previously associated? 

 

 

Kanya

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Cloud68

on ‎19-07-2025 09:35 AM

Message 22 of 27

Staff will follow up on Monday, @Cloud6.

 

Sorry, but there's no staff support over weekends. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Cloud68
Popular Poster
Private Message TalkTalk
In response to angelique-TT

on ‎19-07-2025 09:23 AM

Message 23 of 27

Email was received.

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Cloud68
Popular Poster
Private Message TalkTalk
In response to fr8ys

on ‎19-07-2025 09:09 AM

Message 24 of 27

Yes, an email has been received.  The email addresses had previously been associated with the broadband account and should still be so, but the email was received so I am concerned that they are no longer associated.   I can no longer find any reference to them against my broadband account.  I cannot afford to lose this email address.

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angelique-TT
Support Team
Staff
Private Message

on ‎18-07-2025 04:08 PM

Message 25 of 27

Hi @Cloud68. I can confirm that you have an active broadband account and your email address are linked to the account so you will not be affected by this. Please confirm if you received an email regarding this. 

fr8ys
Community Star
Private Message TalkTalk

on ‎18-07-2025 04:01 PM

Message 26 of 27

Have you received an email about migrating your mails to Everymail?

 

If not then you should not be affected. The email was sent only to customers whose email addresses were not associated with their broadband.

 

Not being associated would only occur if you have left TalkTalk, or you have previously left TalkTalk and subsequently re-joined them.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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