Please link my emails to my broadband account

[will9r]

Please could you check that the legacy emails I have listed in my profile are still linked to my broadband account and confirm that I will not be charged for email and will retain my email service.

[Philile-TT]

@will9r Thank you I have escalated this for you, update should be available in 48 working hours, please do not count the weekends. Thanks. 

[will9r]

I can't remember but not recently

[Philile-TT]

I understand, did you receive the communication? an emails from TalkTalk advising you to sign up? 

[will9r]

it comes up on the browser when I look at emails, now it is an annoying banner that I have to close every time, I cannot send emails from any of the address'

[Philile-TT]

Just to confirm, did you receive an email advising you to subscribe to everymail? 

[Philile-TT]

Thank you. I have raised an escalation please allow 48 working hours. 

[will9r]

The old emails are still in the notes, I have added the email that should point to the account but I do not know the old account number.

[Gliwmaeden2]

@will9r, it's in the profile area which you had previously filled.

Return to that via your avatar/name and go to settings.  You have already completed Personal information and in the drop down menu from there you should find Private Notes. 

I think you put the relevant email addresses in there already?

Add the old account number too and click on SAVE CHANGES (further down the page).

Hope that helps!

[Philile-TT]

@will9r Please click on your avatar and you will be able to see your profile, your private notes are under your profile. 

[will9r]

I don't use this community and have only started since this email issue, please tell me how to update my notes.

[Philile-TT]

@will9r Please update your private notes and provide the old account number. The email address that you use to log in to the forum page locates the active account. 

[will9r]

They are legacy emails from when I had a previous account with talktalk. Please link them.

[will9r]

They are legacy emails from when I had a previous account with talktalk. 

[kanya-TT]

Well be waiting for your response @will9r .

Kanya

[Gliwmaeden2]

@will9r,

Previously @Mandisa-TT asked you

"Could you please confirm if you previously had a broadband account with us and whether these email addresses were ever linked to that closed account?"

Staff needed you to confirm whether these email addresses belonged to a previous Talktalk account of yours, and we didn't hear back from you about that.

It's important to keep an eye on the responses in the thread.

[kanya-TT]

Hey there, @will9r. Have you made this request before and were you made an escalation?

Kanya

[will9r]

Hello

I have not heard from you.

My emails will not send and soon you will block my accounts. Please link my talktalk email address' to my talktalk account

[Mandisa-TT]

@MossB If you want help, you cannot use someone else's thread.

To get help, please, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

[Mandisa-TT]

Hi @will9r I have accessed your account and can confirm that you have an active broadband account. However, none of the three email addresses listed in your private notes are linked with this active account. Could you please confirm if you previously had a broadband account with us and whether these email addresses were ever linked to that closed account?

[MossB]

I have spent most of the day going round in circles with this on the online chat. I cannot get my e mail address linked to my broadband account and my e mails have been barred. Have you succeeded ?