Please link my emails to my broadband account

[DAP30]

Please link my Talk Talk email address to my broadband account. All details are in my profile.

[siphosethu-TT]

Please try whitelisting your emails, hopefully that should resolve the issue. Thanks

[DAP30]

My emails have been restored but ALL are going into recipients' spam folders

[mandisa1-TT]

While I still have you online, is there anything else that you would like assistance with?

[mandisa1-TT · Accepted solution]

You are most welcome @DAP30. I am sorry they do not send out any communication, however your email services should be restored within 48 working hours. 

Should the issue still not be resolved after 48 working hours, please contact us back. We will assist you further:)

[DAP30]

Thank you. Will I receive an email to let me know when it has been resolved?

[mandisa1-TT]

I have submitted a webform for you and our back-office team will have this resolved for you with 48 working hours.

[DAP30]

Yes, I can't send emails. I get an error message saying 'you are blocked sending mail' 

[mandisa1-TT]

I understand @DAP30 and apologize for the inconvenience caused, the reason that I am asking is so that I can escalate this for you. As your email address is already linked to your account and you should not be affected by the migration, you do not need to subscribe to Evermail as you have an active broadband account with us. Are you experiencing any feature restrictions on your email account?

[DAP30]

Yes, but I don't want to subscribe to Everymail. I just want to link it to my existing TalkTalk broadband account

[mandisa1-TT]

Is there a sign up option available when you login your emails?

[DAP30]

No I haven't received any emails about this, but I have since read about it on your website. However, I do not want to pay for a service as I already have TalkTalk broadband

[mandisa1-TT]

Hi there @DAP30 . I would love to assist you with your query. Please confirm if you have received any communication regarding subscribing to Everymail?