Please link my mailboxes to my TalkTalk broadband account

[Trohan]

I have been getting emails telling me to move to everymail if I want to keep my mailboxes. I have 5 mailboxes of which 2 have had sending emails disabled. I am a current TalkTalk broadband customer and have been for at least 10 years. 

Please link my mailboxes to my TalkTalk broadband account before they are completely disabled.

Details entered into Private area of profile as required.

Thankyou

[Trohan]

That's correct. I can't see them in Mailbox Manager.

Otherwise they are now working as they should.

I can see my 3 other mailboxes in Mailbox Manager by the way.

Thanks

[Philile-TT]

Just to confirm, are you stating you cannot see the emails on mailbox manager? 

[Trohan]

Hi there

The 2 mailboxes are now accessible. I can see all messages since they were disabled in September and I can send emails. However I can't see either in Mailbox Manager.

[nambuso-TT]

Hi there @Trohan. Thank you very much for your patience with this. I have sent this to our project team and they will get this sorted for you as soon as possible. Thanks

[Trohan]

I've tried logging into both on Webmail but still tells me they are disabled.

[nambuso-TT]

Hi there @Trohan Thank you  very much for getting in touch. Please test both your email addresses to see if they work and let us know. Thanks

[Trohan]

Hi there. Please give me an update on this. Time is running out!

[nambuso-TT]

Hi there @Trohan I am very sorry to hear this, going through the previous thread I can see that the form has been filled multiple times for you and I will need to chase this up for you to see the reason for that. I will provide you with some feedback once I have an update. Thanks

[Trohan]

Hi

Any progress with this? I confirmed details a week ago as requested.

[Trohan]

Hi

I've updated the details in private notes as requested under "CONFIRMED AND UPDATED 14/10/25"

Thanks

[siphosethu-TT]

Please confirm in your private notes the 2 emails that having restriction issues. Thanks

[siphosethu-TT]

Hi there @Trohan, allow me to have a look into this and get back to you

[Trohan]

It seems that my mailboxes still haven't been linked. There must be a long queue of similar requests as I've been waiting since July. Is there any guarantee this will be fixed by the end of October?

[nambuso-TT]

I understand and I am sorry for any inconvenience caused.

[Trohan]

Thanks for the confirmation. Still hoping this is resolved.

[nambuso-TT]

Hi there @Trohan I am very sorry to hear this. I can confirm that since you have an active broadband account with TalkTalk you shouldn't be affected by this change. You are correct, only non-broadband customers are affected by this. I can assure you that we have submitted a webform for you to reinstate your email services. 

[Trohan]

Hi

I've just spoken with a TT support person on Chat who tells me that I need to contact Everymail about this issue and insists that all TT mail services are moving to Everymail.

Surely he's mistaken? I thought all non-broadband account holders\ were affected.

[mandisa1-TT]

We sincerely apologize for the inconvenience caused,  a form was submitted for you like we do for all other customers, who have since confirmed issue is now resolved. However they are a few incidents where customers return stating the issue is still not resolved, so we will have to escalate this for you.

[Trohan]

Yes thanks for the support @Gliwmaeden2 

Please do escalate this again but I'm not filled with confidence as it's been escalated before. It looks like you have had as little feedback as me (none) so you can understand how frustrating this is.

I originally raised this issue by phone mid-July when a form was completed!

[mandisa1-TT]

Thank you so much for the support @Gliwmaeden2 

Hi there @Trohan I completed a form for you on the 5th of September 2025 the issue should now be resolved, I will have to escalate this for you.