on 05-04-2018 08:45 AM
I have been unable to receive email addressed to my onetel.com accounts since 08 March. I am not currently a TalkTalk subscriber. My onetel email was previously accessible via gmail, but it now shows an error, and it looks like the password has been removed.
I can't remember the password, and the onetel email addresses aren't listed in 'My Account'. Please reset the password so that I can change it. I have added the requisite information to my private notes.
on 20-04-2018 12:15 PM
That's great David. You're welcome and you're not bothering me. Thanks for posting back to let us know it's sorted.
on 18-04-2018 12:36 PM
on 18-04-2018 09:02 AM
I've raised the new ticket for you. You should get the call before the weekend if all goes well.
on 17-04-2018 12:51 PM
on 17-04-2018 12:37 PM
on 17-04-2018 09:39 AM
I'll ask if they can fit you in for another call this morning. They're very busy, but I know they'll do their best for you.
on 16-04-2018 02:36 PM
I know that my apologies aren't helping, I've sent another chaser to get this sorted for you. I'm promised that it's being chased.
on 12-04-2018 02:06 PM
I'm sorry you've not been called yet. I've sent a chaser to speed this up for you. I'll chase again tomorrow to make sure you get the call before the weekend.
on 11-04-2018 12:22 PM
Hi David, yes it should. I've sent another chaser for an update for you. I'll post back when I hear from them.
on 10-04-2018 12:16 PM
When you say up to 72 hours, I presume that you mean 3 working days - so I can expect a call by the end of today? I haven't been called on my mobile as yet (and no missed call either).
Thanks for your help
on 06-04-2018 08:07 AM
on 05-04-2018 03:55 PM
Thanks for raising the ticket, I have no problem with complex passwords - mine are too! I wasted 45 minutes of my lunch time yesterday, thinking it would be quicker - I should have just posted here!
on 05-04-2018 01:17 PM
Hi David, I've raised the fault ticket for you. With Onetel mailboxes they can only be reset by the Email Admins and as they're a very small incredibly busy team this can take up to 72 hours. Once it's been reset you'll get a call with the new password. I'm afraid that once you have it you're stuck with the ultra complicated password they'll provide at least for the time being.