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email support

Ask us about your TalkTalk email account and Webmail.

Problem with g-mail addresses

She1987
Popular Poster
Private Message TalkTalk
Message 6 of 6

Some of the e-mails I send are not being received and some e-mails sent to me don't arrive. I and the recipients have checked both spam and trash folders but they aren't there. They all seem to be addresses to or from gmail. It is causing problems. I use TalkTalk webmail. Any suggestions for a not very technology minded person to to try to fix?

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5 REPLIES 5

Message 1 of 6

Hi there @gnasher12 We sincerely apologize for the inconvenience caused to you. Please start your own thread as we are trying to establish, how many customers are affected.

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gnasher12
Conversation Starter
Private Message TalkTalk
Message 2 of 6

Hi,  Am having similar problems.  Cannot send any emails to gmail.com addresses.  Can receive them though.  Did you get a solution ?

 

Many Thanks

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Message 3 of 6

Thank you so much for your help @fr8ys 

Hi there @She1987 The issue has been escalated, we are still awaiting feedback.

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She1987
Popular Poster
Private Message TalkTalk
Message 4 of 6

That's great thanks.

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fr8ys
Community Star
Private Message TalkTalk
Message 5 of 6

There does seem to be an issue at the moment which I understand has been raised with the email team.

 

Your post seems to have been missed so I've escalated this for support staff to review and confirm.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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