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Problems sending and receiving (Yahoo) emails

rautospoon
Super Duper Contributor
Private Message TalkTalk
Message 5 of 5

Hi. For the last month or so I have expderienced problems when sending and receiving emails to Yahoo and Sky email addresses.

When I send one it usually (but not always) gets received but I sometimes (but not always) do not receive their reply.

Until a couple of weeks ago I got an error message (could not deliver) but I can't remember what it said - I no longer receive any messages.

The problem occurs on both my Outlook and  Webmail via my Tiscali email.

It is frustrating not knowing if emails have been received or not and I believe it could also be occuring with domains other than Sky and Yahoo.

Any ideas how this can be solved ?

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4 REPLIES 4

rautospoon
Super Duper Contributor
Private Message TalkTalk
Message 1 of 5

Hi Ady. Thanks for that.

The questions now are, what is being done to fix and when is it likely to be resolved ?

We are paying a subscription for an email service that is not delivering, which at best is irritating and at worst is being badly short-changed !

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Message 2 of 5

Hi rautospoon, this problem is well known and I first opened an incident for it in November. The problem is that there's so much spam going out from TalkTalk customer mailboxes that the other mail providers have blocked TT servers as spam or r

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 5

There are a lot of email issues to chase up at the moment, @rautospoon. It may take a little longer than usual to get a reply from staff as they are still catching up from the weekend. 

Gliwmaeden2, a fellow customer.

rautospoon
Super Duper Contributor
Private Message TalkTalk
Message 4 of 5

Hi Ady - very surprised indeed not to receive a reply from you as you are normally so efficient in this respect !

Please could add me "to the list" of those affected ?

Many thanks.

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