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REQUESTED TO KEEP WEBMAIL PLUS

Crabbymadge
First Timer
Private Message TalkTalk

on ‎07-06-2024 11:48 AM

Message 5 of 5

I cancelled broadband and phone end date 9 June but requested to have access to talk talk mail plus on the £5monthly fee as need to have access to financial agencies following my husband passing -the account was originally his and the email address is in his name - I took over the broadband account when he passed to continue payments. I did explain all this to the termination team and agreed that I wanted to keep the mail plus on a monthly basis. I have not heard anything more on this - ie direct debit etc and am concerned that once my broadband account finishes I will not be able to access or speak with anyone to get this resolved. 

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4 REPLIES 4

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎11-06-2024 06:13 AM

Message 1 of 5

Hi Crabbymadge, the stars have advised you correctly. If you need anything at all during this very difficult time please don't hesitate to let us know. We'll do everything we can to help. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gliwmaeden2
Community Star
Private Message TalkTalk

‎07-06-2024 01:19 PM - edited ‎07-06-2024 01:22 PM

Message 2 of 5

It can't be applied this soon, @Crabbymadge:

 

https://community.talktalk.co.uk/t5/Articles/About-TalkTalk-Mail-Plus/ta-p/2374203

 

A fairly recent response to a similar case is here:

 

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Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

fr8ys
Community Star
Private Message TalkTalk

on ‎07-06-2024 12:06 PM

Message 3 of 5

Sorry to hear that.

I've escalated to the support staff for you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Divsec
Community Star
Private Message TalkTalk

on ‎07-06-2024 12:06 PM

Message 4 of 5

Hi @Crabbymadge the team here will be able to investigate and get back to you shortly

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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