Receiving some emails

[chaplia]

Problems with receiving emails today , had very few .I sent done test emails which haven’t arrived. One sent to my gmail account did arrive . Still receiving an odd email .Nothing has changed with my account but worried what might not be getting through 

[nambuso-TT]

Okay thanks, Is someone trying to send you an email and getting an error message that is preventing it from being sent to you?

[chaplia]

No

[nambuso-TT]

Thanks for that. Are you contacting us to report the error message details from someone who cannot send emails to you?

[chaplia]

Possibly

[nambuso-TT]

That means that the issue is with a single email address?

[chaplia]

Just done that and successfully received an email from a Hotmail address

[nambuso-TT]

Okay in order for me to run accurate checks, I will need to know if the issue is happening to a single email address or from other emails. Will it be possible to ask someone to send you an email to see if you can receive. Thanks:)

[chaplia]

Yes but I can’t be sure it isn’t affecting other emails ?

[nambuso-TT]

So it's a specific email address which is yours, correct?

[chaplia]

No , some are coming through from various sources . I have noticed a significant drop though and don’t understand why , when I send a test one from myself to myself it doesn’t arrive ?

[nambuso-TT]

@fr8ys Thanks for that. @chaplia Are you having problems receiving emails from everyone, or just an individual or single domain name (e.g. @gmail.com)?

[nambuso-TT]

In future please refrain from sharing your personal information publicly, that is for your security safety. Thanks

[fr8ys]

@nambuso-TT I requested the op to put this in private notes. Did you not see this?

[chaplia]

Removed for security.

[nambuso-TT]

Please respond to that privately. Thanks

[nambuso-TT]

Perfect:) Now can you please provide the part of your email address that is before the '@' symbol?

[chaplia]

TalkTalk.net

[nambuso-TT]

Thank you for confirming. Could you please tell me the last part of your email address? This is the section after the @ symbol.

For example it might be talktalk.net or tiscali.co.uk.

-Nambuso

[chaplia]

I am on the latest version 18.5

[nambuso-TT]

Thanks, Can you tell me the version of the operating system on your devices used?

-Apple iOS 13, 14 or latest version

-Apple iOS 12 or older versions