Renewed Fbre Contract - Everymail subscription now cancelled

[worksopblade]

As the title says, I renewed my fibre contract early.  On the date my fibre contract would have originally expired, my everymail subscription ended. I can no longer access my talktalk email.
I reported this to talktalk. They said they would escalate the problem. A week later I had text messages, and they said they would fill in a form and my subscription would resume. It did not. Another text message and they said it would resume the next day. It did not. That was a week ago.  The everymail banner says I have a week left to subscribe then my email account will be deleted compleatley, which cannot be allowed to happen. Could someone at Talktalk please sort this out for me.
Thank you

[Gliwmaeden2]

@worksopblade, so are you not having to pay Everymail at all, in which case all is sorted?

It will be useful for other customers to know as it is not at all clear from your posts!

[Philile-TT]

@worksopblade thank you for the update. 

[worksopblade]

Wahoo!

woke up this morning to hundreds of emails. 
looks like TT have told Everymail that I have a fibre account again so all working fine now - until the next time I renew

Thanks to everyone for their help and comments even though many of them are wrong or inaccurate

[Philile-TT]

@Gliwmaeden2 thank you for the support. 

[Gliwmaeden2]

@worksopblade, you need to be sorting out the payment directly with Everymail  - use their help pages:

https://everymail.com/support/your-transition-to-everymail

[Gliwmaeden2]

@worksopblade, this is the link about Everymail:

https://help-centre.talktalk.co.uk/Email/Find_info_or_guidance_about_my_Email/Email_Transition_FAQs

Did Everymail contact you about resubscribing ahead of the end of the contract? If you were not paying by DD for your Mailplus, but by card, you needed to give Everymail those details if you wanted to keep the addresses going.

 

[Gliwmaeden2]

@worksopblade, in your first post, you mentioned "On the date my fibre contract would have originally expired, my everymail subscription ended." so this is why we are thinking that you did subscribe to Everymail. 

Talktalk's Mailplus customers were moved over to Everymail in the autumn, so though you paid for Mailplus [annual charge?] your emails were automatically moved over to Everymail. 

I'll see if I can find the link which mentioned what to do about payment etc.

If you were an ongoing Talktalk customer, however, you needed to ensure that your legacy email addresses were recorded as associated with your ongoing Broadband account  - Talktalk had to be told by the customer that a webform was needed. You shouldn't have needed to be paying for Mailplus when you returned to Talktalk. But too late for that now.

[worksopblade]

I have never sudscribed to every mail. It was still Talktalk mail plus at that time

[worksopblade]

Thanks for replying

Email worked fine right up to 18th February 2026, which was may original contract expiry date.
I renewed my fibre contract in January 2026 for 24 months

[worksopblade]

Thank you for the replies.

My email has been working perfectly right up to 18th February, which was my original contract end date.
I renewed my fibre contract for 2 years in January 2026.

[nambuso-TT]

Hi there 

@fr8ys and @Gliwmaeden2 thank you very much for assisting.

@worksopblade Please confirm you've previously subscribed to Everymail?

[Gliwmaeden2]

@worksopblade, looking back at your previous topics, you left Talktalk for a while and then came back. 

There was some discussion last year where you mentioned you had some, but not all of your email addresses attached to your new TT broadband service  - is this current problem connected with ALL or just those remaining addresses, as before?

Not sure why you ever ended up paying Everymail anything. 

There was much publicity at the time on the forum about it being essential to make sure that all legacy email addresses were connected to a CURRENT  broadband service and staff at that time could fill in a form to ensure that the addresses were not transferred to Everymail. 

Those people who didn't follow that up, but paid Everymail "just in case", are indeed finding it very difficult to sort it out.

Staff will be back on here from c 7am, so keep an eye on their responses during the day.

They will confirm whether there is anything they can do  - it's not clear whether it is possible to rejoin the old email addresses to Talktalk nowadays, so it would have been safer carrying on paying a monthly subscription to Everymail until that had been clarified. 

[fr8ys]

As I understand it, once you have subscribed to everymail it can't be reversed.

Staff will be able to confirm but please see here for more details of the information required.
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M19473...
Please post back once you have actioned if you believe your emails require linking.
Thank you.