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Secondary email account issues

Vivj47
First Timer
Private Message TalkTalk

Friday

Message 4 of 4

My husband’s email account is showing the message 

Password incorrect

enter the password for the IMAP account “talktalk “ 

I can’t get the password reset to work as it’s defaulting to my email account & not his.

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3 REPLIES 3

siphosethu-TT
Support Team
Staff
Private Message

Friday

Message 1 of 4

Hi there @Vivj47, please also try the steps provided by @fr8ys as they are correct. Thank you very much for the help @fr8ys.

fr8ys
Community Star
Private Message TalkTalk
In response to mandisa1-TT

Friday

Message 2 of 4

Are you using mailbox manager?

 

This should show both emails addresses irrespective if which you log in on, providing they are associated with your broadband.

 

Link here.

 

https://apps.talktalk.co.uk/myaccount/#/login

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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mandisa1-TT
Support Team
Staff
Private Message

Friday - last edited Friday

Message 3 of 4

Hi there @Vivj47 I would love to assist with the query, please clear your browser history, then try again. 
However enter your husbands TalkTalk email address and follow the reset steps.

or 
Logout completely and clear cookies and cache or use a different browser, then try resetting the password again

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