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Secondary email account issues

Vivj47
First Timer
Private Message TalkTalk

on ‎13-02-2026 11:44 AM

Message 4 of 4

My husband’s email account is showing the message 

Password incorrect

enter the password for the IMAP account “talktalk “ 

I can’t get the password reset to work as it’s defaulting to my email account & not his.

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3 REPLIES 3

siphosethu-TT
Support Team
Staff
Private Message

on ‎13-02-2026 12:55 PM

Message 1 of 4

Hi there @Vivj47, please also try the steps provided by @fr8ys as they are correct. Thank you very much for the help @fr8ys.

fr8ys
Community Star
Private Message TalkTalk
In response to mandisa1-TT

on ‎13-02-2026 12:51 PM

Message 2 of 4

Are you using mailbox manager?

 

This should show both emails addresses irrespective if which you log in on, providing they are associated with your broadband.

 

Link here.

 

https://apps.talktalk.co.uk/myaccount/#/login

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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mandisa1-TT
Support Team
Staff
Private Message

‎13-02-2026 11:54 AM - edited ‎13-02-2026 12:08 PM

Message 3 of 4

Hi there @Vivj47 I would love to assist with the query, please clear your browser history, then try again. 
However enter your husbands TalkTalk email address and follow the reset steps.

or 
Logout completely and clear cookies and cache or use a different browser, then try resetting the password again

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