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Sending Emails from Webmail... sending(?) but not being received

DannyT
Whizz Kid
Private Message
Message 3 of 3

Hi... 

Not sure how long this has been happening (at least since Monday 29/9)...  however some recipients are not receiving my responses (even when I "reply" to their initial email to me). eg emails send to icloud recipients not being received...similarly recipients at  organisations such as barclays.com not receiving my emails. 

 As stated I'm using webmail so have not changed any mail settings and/or indeed know what any mail settings would be...  

As far as  I can tell I am receiving all emails!!

 

 

 

Dan the Man...
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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Are you using received receipts and/or read receipts? Can you send me a personal message with details of the last 2 emails you sent please and we'll look to see if we see them leave. I need time and date and recipient ideally. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Ady-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi DannyT, I can only see 2 emails sent via our mail servers in the last 30 days from the email you registered with and both are test mails. How many mails have you sent in say the last 7 days,

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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