Hi Mike
TT502 is a temporary stop on sending that will be relaxed after 24 hours. This error message is an escalation of the previous message because it indicates that your mailbox has exceeded the daily limit on sending. As this means sending emails to potentially many hundreds of recipients it's a temporary stop on sending because the TalkTalk Mail system thinks your mailbox could be sending spam.
There are things you can do.
First is to run a check of your email devices to ensure none have any password capturing virus, trojan or other malware. Then upgrade the mailbox password. I recommend 12-15 characters, multicase letters and at least one number and one symbol.
Next is to make sure you're not connecting to your mailbox with more than one device. And not connecting via a VPN. This is to ensure the system hasn't detected multiple devices connecting from access points in different geographic locations or from overseas locations which is where a VPN service might have its hosting servers. If you do use a VPN then switch to using a UK host server.
In 24 hours connect only via your home broadband and via TalkTalk Mail webmail.
In the meantime, using the new password, sign in to TalkTalk Mail webmail.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.
- Select the Main settings menu cog icon top right on the blue header (desktop browser)
- Select All settings
- Select Security and sign out any devices other than the one you're using
Now I need you to check there are no Rules operating on your incoming mail messages.
- Select the Main settings menu cog icon top right on the blue header (desktop browser)
- Select All settings
- Select Mail and scroll down to Rules
Select the chevron icon > to see all defined Rules
If there's no rule defined, that's perfect
- To delete a Filter rule including any Auto forward
select the X icon to the right of the rule
The icon background will turn red X
- To confirm you really want to delete this Filter rule
Select the blue Delete button
Let us know if you noted any unrecognised device signed in or if there were Rules operating.
Having upgraded the password, signed out all devices bar one and made sure your incoming emails weren't being copied elsewhere you've now completed the security check of your mailbox. If there was any unauthorised sending then you've locked that out.
