Spam folder

[Lodron]

Talktalk has suddenly started putting e-mails in a spam folder and not sending them to my PC. I use my own e-mail browser, so am not aware that wanted e-mails have not reached me. How can I stop talktalk doing this so that I can make my own spam decisions? 

[Lodron]

Does anyone know how to disable the talktalk spam filters?

[Lodron]

I use Mozilla Thunderbird.

[Lodron]

I only found out what was happening when I happened to login to webmail. I don't normally use it.

[Lodron]

Only some. Many of the spammed e-mails are spam, but some are legitimate. I do not use webmail so have no way of knowing that this has happened. I want to decide for myself.

[nambuso-TT]

Also please advise if it is all your incoming emails that are going into the spam folder or is it emails from a specific email address?

[nambuso-TT]

Just to confirm did you try to use TalkTalk mail?

[Lodron]

I use Mozilla Thunderbird but the e-mails never reach it because they are spammed on the talktalk webmail server.

[nambuso-TT]

Hi there @Lodron. I'm sorry to hear that. Please confirm if you are using Talktalk mail or outlook?