If you don't have a current broadband with TalkTalk, then yes you need to pay to keep your email or lose it.
If you do have a current broadband with TalkTalk, please see here for information.
https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...
Please post back once you have completed the required information so support staff can action for you.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
