email support

SecretSquirrel · ‎07-12-2023

Despite having my Tiscali email address for 23 years, I rarely, if ever, received any spam. That all changed roughly two weeks ago and am receiving several per hour. I was helping a client of mine a few days ago who is also a Tiscali user and he has the same problem so I doubt that it's just me and a few others who are affected. The spam messages nearly always have the same format:

The entire spam content is an external image.
This is then followed by roughly 14 pages of nothing.
At the bottom of the email there's some text. This can be an FBI or Adobe newsletter or a Microsoft authentication code - presumably to fool the spam filter into thinking it's a legitimate email.
The emails are sent from a Google email address and are sent via Google servers - presumably using compromised Google credentials.
The links in the email for the spam content nearly always point to : sender10.zohoinsights-crm.com

I'll be happy to email said spam messages to you as an attachment if required.

Hopefully you'll be able to help us with this annoying problem. Thanks.

DavidRobinson1 · ‎11-02-2024

In the last two or three weeks I have not had any spams reach my Tiscali address not even had any caught by the spam filters I have set up. I would be most interested if anyone else is still having issues, if so why are some users still getting spam.

DavidRobinson1 · ‎29-01-2024

Hi Barney22

Your question is a very valid one, the short answer is yes. The only way the antispam teams get to know of unusually high levels of spam and phishing emails is by us reporting everything that seems suspicious. Getting spam is not normally the users fault its that the crooks have found another way to trick us and try to take our money and or identities. I know it seems too much trouble at times but yes please keep sending in your suspicious emails to phishing@talktalk.co.uk Kind Regards David

Gondola · ‎28-01-2024

Hi @Barney22!

Here's the information you need about phishing emails. There are examples of the most recent phishing emails that the TalkTalk security team have received from customers. The reports are actioned.

Phishing emails & everything you need to know

Gondola Community Star 2017-2024

Like below to appreciate my post . . . Mark as solved Accept as Solution

Barney22! · ‎28-01-2024

Hi, this is my first post so hope this is the right (good?) place to share?

I am also receiving multiple phishing emails everyday, all sorts of weird addresses. Every time one is received, I forward it to: phishing@talktalk.co.uk and also report@phishing.gov.uk.

I never receive an acknowledgement from TT, does anyone know if it is worth the effort in forwarding these to TT?

Annoyedbeyondbelief · ‎28-01-2024

Been like it for years Rootin

Annoyedbeyondbelief · ‎28-01-2024

Me too. Air fryere empire

Annoyedbeyondbelief · ‎28-01-2024

Since the latest formatting of talktalk mail the Spam has gone through the roof.

Very annoying and very unwanted.

Everything is a newsletter huh ? NOT.

Can't group send to spam as per your talktalk instructions. Wants me to unsubscribe to things I have never subscribed to.

You have had feeble Spam defense for years .Why can't you get a grip on it. Oh .It was after thousands of accounts were compromised I remember.

DavidRobinson1 · ‎29-12-2023

I wonder why I am not being targeted (At this time) fingers crossed. So far since Chrismas not one spam have I had nor has my own spam filter had to block any and none in Junk/Spam boxes. This seems very strange I hope you get a solution very soon.

Dangermouse · ‎29-12-2023

So the spammers are now taking a new tack, which seems to be bypassing TT's filters, and also escaping my homebrewed ones using email filtering rules.....

I think this latest lot is getting through because the emails are now being encoded as HTML... see example at bottom.

Q (maybe @Gondola?) all my attempts at creating a filter rule to detect 'http://www.maxinoize.com/' are failing; it seems that the 'Body' item doesn't include parsing any HTML content? Any way it can be done?

Content-Type: text/html;
    charset="utf-8"
Content-Transfer-Encoding: 8bit

<!DOCTYPE html>
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
</head>



</head>

<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">7e8qi8pvaybed0ybloa0cibq2ii</div>
<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">g4w5uw4jpf3savv5ffdhnbv</div>
<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">g4w5uw4jpf3savv5ffdhnbv</div>
<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">7e8qi8pvaybed0ybloa0cibq2ii</div>

<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">7e8qi8pvaybed0ybloa0cibq2ii</div>
<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">7e8qi8pvaybed0ybloa0cibq2ii</div>
<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">7e8qi8pvaybed0ybloa0cibq2ii</div>
<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">g4w5uw4jpf3savv5ffdhnbv</div>

<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">g4w5uw4jpf3savv5ffdhnbv</div>
<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">7e8qi8pvaybed0ybloa0cibq2ii</div>
<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">7e8qi8pvaybed0ybloa0cibq2ii</div>
<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">7e8qi8pvaybed0ybloa0cibq2ii</div>
</head><br>
<div dir="ltr"data-setdir="false" style="height:2px;max-height:2px;overflow-y:hidden ;color:#ffffff">7e8qi8pvaybed0ybloa0cibq2ii</div>
<body>
<br><br>
<a href=http://www.maxinoize.com/emails/click?p=eyJvdXRib3VuZF9pZCI6IjY0M2E4YTE0NGFiNjViZjFkMGRlNjJkNSIsInVybCI6Imh0dHBzOi8vbm9sb3NxdWFkcy5jb20vMC8wLzAvMmRlOGYzM2UyYTc3YWY0ZDhiOGU1ZGMwODVhMDFhMDAva2EvbW91L2FkMSJ9><center><br><h1 style="color:#d10000"><BR> Congrats {paul.byham} <BR></h1><br></a>
<p style="text-align: center;">

DavidRobinson1 · ‎28-12-2023

Its looking good at the minute not one spam email since before Chrismas, fingers crossed though.

DavidRobinson1 · ‎22-12-2023

The spam emails are still coming but only 4 or 5 daily. Some are being caught by my email handler spam filters others appear in my in box. All obviously Spam, advertising the same things, missed packages, all from @gmail addresses. Clearly TalkTalk and Google have some work to do.

Rootin · ‎18-12-2023

Likewise David, one earlier today then all quiet.

It looks as if their actions are starting to have some effect. Fingers crossed.

Regards & wishing you a good Christmas (WYAGC)

DavidRobinson1 · ‎18-12-2023

Update only one spam in last 24 hours,

Ady-TalkTalk · ‎18-12-2023

Hi GS1057, please start your own thread.

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

DavidRobinson1 · ‎17-12-2023

Today I have only had one spam and it was the Boots Perfume

Rootin · ‎17-12-2023

Still more??

TT - if you are seeing this message, can I please have a response

GS1057 · ‎17-12-2023

Problem with my talktalk emails on iPhone . When I now access my emails , only two emails at a time are able to be viewed ,the rest of my page ( half of it ) is taken up by space to compose . Searched for x to delete this but there is nothing except this big space ,with a pen in it. Tried everything . Any help please .

Rootin · ‎15-12-2023

Likewise David, I’ve got some more perfume. Hopefully TT are still on the case?

Again from gmail addresses with a long prefix.

DavidRobinson1 · ‎15-12-2023

Unfortunately there is still a leak in the filtering system, this afternoon I received 2 spam messgages in my inbox both from @gmail.com addresses. Both almost identical subject as I was having before.

Rootin · ‎14-12-2023

Gondola is buying us some for Christmas 😂😂

email support

Sudden Influx of Spam