Talktalk broadband customer

[Mawawa2025]

Am a talktalk fibre customer why do I have to pay for upgrade?

[nomfezeko-TT]

You are most welcome, I am glad, I could help. Should you need anything else, please feel welcome to reach over to us and we will be here to help you. 

[Mawawa2025]

Thank you

[nomfezeko-TT]

I have completed the form for you and included the email address you provided in the notes. You should no longer receive emails regarding subscriptions to Every mail and should be able to use your email service without issues. Please note that this request will be processed within 48 hours, during working days only (Monday to Friday). Kindly reach out to us once this has been resolved.

[Mawawa2025]

Yes it is

[nomfezeko-TT]

No problem, is this the email address you received the email from, advising you to subscribe to Every mail and that was registered on the disconnected account?

[Mawawa2025]

Yes please 

[nomfezeko-TT]

Thank you, just to check with you. Is that the only email address you need unblocked and that you use?

[nomfezeko-TT]

Thank you so much. I will have a look into them, complete the form and let you know about the next steps. 

[Mawawa2025]

Done

[fr8ys]

@Mawawa2025 if you follow the link I posted in the first reply you will find the field.

[Mawawa2025]

Can’t find the private notes

[nomfezeko-TT]

To remove you from the list of orphan email accounts and halt any further communications, I will complete a form on my end. Please ensure that you include ALL TalkTalk email addresses (such as talktalk.net, tiscali.net, etc.) in your private notes, particularly the email address where you received the message intended for an orphan email account. This will allow us to unblock them and restore your email services.

[Mawawa2025]

I used to more than 10yrs ago

[nomfezeko-TT]

Do you have a broadband account that is no longer active, along with an email address associated with it?

[Mawawa2025]

No I can’t send emails account restricted 

[nomfezeko-TT]

Yes, thank you. Are you experiencing feature restrictions (i.e. unable to send an email) in the email account? 

[Mawawa2025]

Are you talking of this?

[nomfezeko-TT]

Could you please kindly confirm if there is a sign-up option available when you login to your email account? 

[nomfezeko-TT]

Thank you, I will look into your account and advice you shortly. 

[Mawawa2025]

Done