Talktalk password verification

[volvo3389]

Hi all

I keep getting the below message on my laptop & iphone. I press OK but it keeps popping back up . I can receive mails but not send  How do I get rid of it and send emails. The password is correct . I have checked online with talktalk web mail and its fine I can send and receive emails 

I am using windows 11, and outlook 365 ( and have used it for 2 years )  and iphone is mail and all sofware updates are correct

obscured for customer security

[Gondola]

Not a send error then just the mail app requesting the entering of username and password.

If that was just on one device I'd say to remove reboot and reinstall the email account to cover the possibility of a password glitch and effectively a wrong password being presented. If a wrong password was being repeatedly presented then that would result in the account being locked for a while on the basis that the system would think that repeated attempts were being made to guess the password.

So, to troubleshoot this as a potential issue you could just remove, reboot and reinstall the account on both devices.

[volvo3389]

Gondola

I can still use the webmail without any problem, but it is very inconvenient on a phone to use  .

I have not amended my password it is a 15 digit password with uppercase / lower case letters , numbers and a special character, how much stronger can I make it  .

The message has gone now , seems very coincidental when I contact you it disappears, but it was the same message as the original post  a small pop up box when you click add it just keep re appearing  and not able to send emails from the laptop or iphone.

[Gondola]

Did you upgrade the password? 

Is there also a stop on sending when using webmail?

What's the send error message currently?

[volvo3389]

Hi Gondola

I have not used the VPN since your suggestion 13-07-23, I am still getting the message and I cannot send emails either from the laptop or my phone . What do I have to do top rectify this. It is very frustrating not be able to ring technical help , I even had trouble logging into this form. I need a permanent soloution . 

[Gondola]

The TalkTalk Mail system checks for suspicious activity / suspicious logins. So if you're making concurrent connections to the mailbox and one is via a VPN that is using a non-UK host server then that connection will be seen, when checking the login IP address, as being geographically distanced from other logins and will be deemed as suspicious.

The tips for using a VPN are:

1. Avoid making concurrent connections. i.e. sign out of the mailbox from your direct home broadband connection before using the VPN connection
2. Set the VPN to use a UK based host server not an overseas server

If your sending has been rate limited because of the deemed suspicious activity then that rate limiting will be relaxed in up to 24 hours so long as no more suspicious activity is detected.

[volvo3389]

Hi , it has re appeared I am really fed up with it now. I am sure it has something to do with a VPN because when I use the VPN the password issue seems to pop up again 

[Gondola]

How are you getting on? Do you require any assistance? Or can we close this topic?

I'd appreciate your time to let us know. Thank you.

[Gondola]

Have you upgraded the password so that it complies with security requirements for sending talktalk mail? If deemed weak then the smtp server may decline to send even though webmail is sending.