Tiscali email address not receiving emails from gmail addresses

[FinnT]

My Tiscali email address stopped receiving emails from gmail addresses at some time yesterday. I have sent test emails from my own gmail account to my Tiscali address and these aren't arriving. I have a feeling the same thing happened a few months ago.

[Michelle-TalkTalk]

Hi FinnT,

Excellent, thanks for confirming 🙂

Michelle

[FinnT]

All seems to be working now. Thanks Ady and others for your help in resolving this.

[Ady-TalkTalk]

I've notified the email team. I'll post back as soon as I can.

Ady

[whizzbangwhizz]

It is still failing for me using my tiscali.co.uk email account. I really need this resolved please.

[Ady-TalkTalk]

I've just been notified this issue should be resolved now. 

Ady

[Ady-TalkTalk]

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues. 

Our team are working hard to get things back up and running, please check back here for updates.

Check the service status board for updates.

Ady