on 26-07-2021 03:15 PM
My tiscali email has been hacked, and they have changed the recovery email so I have no way to get back into it. I called the talktalk helpline, and did a live chat, but as I am not a talktalk customer, they found it difficult to help me. I have had the account a very long time, before talktalk took it over. Is there anything anyone can do to help?
on 27-07-2021 09:50 AM
Hi TrevA75, we have to be able to verify your ownership of the account in order to make any changes to it for you. I've sent you a personal message to obtain the security information.
on 26-07-2021 03:35 PM
If you're not a TalkTalk Consumer (home broadband) customer your mailbox may get restricted to webmail only access unless you've subscribed to TalkTalk Mail Plus to retain the use of a TalkTalk Mail email address.
I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.
If you don't know how the password came to be discovered I'd suggest scanning your email devices for viruses and malware before changing any password.
When you do get access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.
Main Settings menu (triple line icon top right header - mobile browser? use the desktop version) > Settings > Select the arrow by Mail / Email in the side panel > select Auto forward - untick Enable > go back to the side panel and select Filter rules - if there are any select Disable or Delete.
Advice on using TalkTalk Mail