Tiscali not working on Android

[Judilevi]

2 days ago my Samsung Email client on Android stopped working for my Tiscali email. My husband's Tiscali email also on Samsung continues to work normally. I have tried changing to recommended settings and also tried my husband's settings which still work although not the recommended ones. I have also changed my password to no avail. Webmail still works normally. What next? 

[Gondola]

Hi Judilevi 

The Samsung Galaxy A21 is capable of secure mail using the email app 6.1.75 but, the email app will not authenticate until TalkTalk Support do restore IMAP access to the mailbox. A request for full access is in. TalkTalk Support will respond here to let you know that access for the email address in your Community profile Private notes will be restored. You haven't yet updated your Community profile.

In the meantime, use webmail via an up to date browser to keep in touch.

To clarify, the Samsung email app server settings are:

IMAP Incoming server: mail.talktalk.net

Security type: SSL

Port: 993

SMTP Outgoing server: smtp.talktalk.net

Security type: TLS

Port: 587

Require authentication to send emails: ON

If you access mail, other than via an up to date Internet browser, then all email software must support secure mail settings. Webmail is secure by design on an up to date browser. Some older devices and older email software is not capable of secure mail to the required standards. But you've not confirmed to me if any other devices do connect to your mailbox. Remember that any continued use of insecure settings will get the mailbox IMAP access withdrawn which is why the offer is here to check all the ways you or anyone authorised by you connect to the mailbox.

[Judilevi]

I have just tried again to install on Samsung Email using: mail.talktalk.net, 993, SSL and smtp.talktalk.net, 587, TLS

When I try to save the account the message I get is : Couldn't verify account either username / password is incorrect or POP3/IMAP is not turned on for this account. 

[Judilevi]

Thanks for replies. The phone is Galaxy A21S running Android V12 and the samsung email is version 6.1.75.0

If someone can confirm the recommended server settings I will install them and see if things are restored. 

[Gondola]

TalkTalk will notify you in advance of TalkTalk Mail being limited to webmail only access if:

• You're not a TalkTalk Consumer home broadband customer or MailPlus subscriber
  Or the mailbox address is not added to an active customer MyAccount
• Any device email software, email app, or mail collection service connects to your mailbox using insecure settings
  Secure mail connections to your mailbox must all be made using a minimum of TLS 1.2 encryption security and sign in using the email address and email password
• There's continued use of out of date email software, operating system or legacy email settings
  We can advise on device and software compatibility and provide customer setup guides

Good to know webmail is working fine.

Please don't copy your husband's device settings if those are not the recommended secure settings. You can advise him to update his settings to avoid his mailbox IMAP access being withdrawn.

What model Samsung is it and what is the email version?  Are you accessing the mailbox via other methods other than webmail via an up to date browser?  Desktop, laptop, notebook, tablet, other 'phone or mail collection service?  All must use secure settings. I'd need device Operating system and email software version to offer compatibility guidance.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add your tiscali email address and account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help

 Email settings and device setup guides for TalkTalk Mail

 Setting up TalkTalk email on an Android device

[Ady-TalkTalk]

Hi Judievi, we're blocking all customers not using secure settings. This is being done in blocks so not all are done at once. If you can confirm that you're using all new settings I can request that your account be restored to normal function. Until then you'll be restricted to webmail only. 

Ady