Deactivated tiscali email

[VicDaB]

Both my wife and my tiscali emails work using Talktalk webmail. My mail works on my main Windows 10 PC and outlook. My wife's email will not connect on her PC, laptop or android phone to any email app.

I have tried the new imap , smpt settings and change the password but still unable to connect. 

I assume reading other posts that the email address has been deactivate in some way. How can I reactivate. Any help gratefully accepted

[Gondola]

We do appreciate your time in letting us know. Thank you.

[VicDaB]

Everything works with new mail net settings. Thanks

[Ady-TalkTalk]

Hi VicDaB, please follow Gondola's advice and make sure your wife is using the secure settings. I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

What follows relates to your wife's email address that's been limited to webmail only access for all methods of mail collection. 

If your wife saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter her full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

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