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CANNOT GET MAIL - NO PASSWORD

hoovuspoovus
Chatterbox
Private Message
Message 10 of 10

I’m having the same problems as a number of other users. I thought I had updated my settings but received talktalk’s email saying I hadn’t done it and now can’t access emails via the app or on my laptop - I get a "Cannot get mail, no password provided for "TalkTalk" " error message. I can access using webmail.

 

Please can I have access fully restored on my app? 

I can confirm that the Incoming & Outgoing settings are as they should be.

I’m using iphonexr with iOS 16.2, iPad Air 2 with iOS 15.7.3 and Thunderbird 102.7.2 on Windows 10 pro 

Thank you.

elisabeth Smith
0 Likes
9 REPLIES 9

Message 1 of 10

We do appreciate your time in letting us know. Thank you.

GondolaCommunity Star 2017-2024

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Message 2 of 10

Thank you Ady, I can confirm all working ok.

 

Thank you for all your help.

elisabeth Smith

Message 3 of 10

The account should have been restored now. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 4 of 10

Hi Ady,

 

I still cannot connect to my TalkTalk mail account from my ipad through the mail app.  I have now deleted the mail accounts from my iphone & laptop, & have double checked that the settings are correct on my ipad, which they are; however, I am still getting the "Cannot get mail, no password provided for "TalkTalk" error message.  

Has the account been restored or do I just need to wait a bit longer?

 

Thanks

elisabeth Smith

Message 5 of 10

You're welcome

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 6 of 10

Thank you Ady, much appreciated 

elisabeth Smith

Message 7 of 10

Hi hoovuspoovus, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 8 of 10

Thank you Gondola for the prompt reply.

 

I updated the iphone & ipad settings a while ago, but the laptop was updated more recently; when I lost connectivity through the app, I  checked the settings and can confirm they are as they should be.  I suspect therefore that you are right that the TalkTalk action to remove device access was triggered by the late update of the laptop. 

 

Thank you for asking TalkTalk Support to restore access on the basis that the devices have the secure settings.

 

I have updated the notes in my community profile.

 

Thanks again

elisabeth Smith

Gondola
Philosopher
Private Message TalkTalk
Message 9 of 10

Did you only just recently update the settings? All the devices / software are capable of secure mail using TalkTalk recommended settings. It's possible, if you only just updated the settings, that the TalkTalk action of last resort to remove device access was already scheduled. Or you've missed a device or device setting or mail collection service that's connecting to your mailbox insecurely.

 

The offer is here to check the settings with you. I'll ask TalkTalk Support to restore access on the basis that you're sure all services/devices are set up with secure settings.

 

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Scroll down to Private notes to add the  email address and customer account number

Check and Save changes

Select here: Update your profile

 

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

 

Select here:
TalkTalk Mail Support

 

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on iPhone

Setting up TalkTalk email on iPad

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution