Ask us about your TalkTalk email account and Webmail.
on 25-02-2023 01:27 PM
Both my wife and my tiscali emails work using Talktalk webmail. My mail works on my main Windows 10 PC and outlook. My wife's email will not connect on her PC, laptop or android phone to any email app.
I have tried the new imap , smpt settings and change the password but still unable to connect.
I assume reading other posts that the email address has been deactivate in some way. How can I reactivate. Any help gratefully accepted
on 28-02-2023 06:35 PM
We do appreciate your time in letting us know. Thank you.
Gondola Community Star 2017-2024
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on 28-02-2023 05:36 PM
Everything works with new mail net settings. Thanks
on 27-02-2023 02:35 PM
Hi VicDaB, please follow Gondola's advice and make sure your wife is using the secure settings. I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 25-02-2023 01:37 PM
What follows relates to your wife's email address that's been limited to webmail only access for all methods of mail collection.
If your wife saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.
TalkTalk Mail webmail is secure by design using an up to date Internet browser.
Select here: Sign in to TalkTalk Mail
Enter her full TalkTalk Mail email address and password, select Sign in.
You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.
For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.
When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Email account holder name
Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number
Check and Save changes
Select here: Update your profile
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Using TalkTalk Mail
Email settings and device setup guides for TalkTalk Mail
Gondola Community Star 2017-2024
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