Unable To Receive Roman Emails

[lilyflower]

Hello! 🙂

I haven't received any emails from the clothes shop Roman since January 2025. With the recent success of getting Quidco emails unblocked after 5+ Years, I thought I'd try to get Roman emails unblocked next. 😁

To speed things up I'll try to preempt answers to as many of your normal questions as I can: 😉

• I use both a Mail Client and Webmail.

• I regularly check my Junk Folder in my Mail Client and my Spam Folder in Webmail and have never found anything from Roman in them.

• I've made sure that nothing in my Blocklist or Filters could be blocking anything from Roman.

• I am able to access my Internet.

• I do not have active monitoring which is solely dependent on my Broadband or Telephone line.

• I'm using a Personal Computer running MacOS Catalina.

• My Email Address is in my Personal Information Private Notes.

• Roman emails used to come from donotreply@mailgun.romanoriginals.co.uk, but I don't know how up to date that is.

• I have contacted Roman to ask if their system's reporting any problems with my Email Address, such as rejections or bounebacks, and to ask if that is still the Email Address above they send emails from, and the response I got (Which I can quote exactly) was "I am sorry this is not something I can answer".

Thank you for reading. 😊

[Philile-TT]

If this does not work, we may consider run checks. 

[Philile-TT]

Even though nothing appears in Junk/Spam, explicitly safelisting these domains sometimes overrides silent filtering:

Add the following to Safe Senders (both Mail app & Webmail):

@Roman.co.uk

@romanoriginals.co.uk

@mailgun.romanoriginals.co.uk

@mailgun.org

[Philile-TT]

Okay, thank you for the confirmation I will assist you. 

[lilyflower]

Hello, @Philile-TT! 🙂

Thank you for getting back to me! 😊

For the benefit of this Topic I can confirm that it's just emails from Roman that I'm not receiving. ☹️

[Philile-TT]

@lilyflower just to confirm you are experiencing this issue only with Roman? 

[Philile-TT]

@lilyflower i will look into this and advise further