Unable ro receive email in Outlook or iOS since Friday

[Bigdog8888]

Ady

I'm also unable to access my onetel email form a mail client like outlook.  Would you be able to help get it unblocked please?  I can access from talk talk webmail.

Thanks

[Bigdog8888]

Thanks both

Changing my password to a more complex one seems to have worked.  All ok now.

Thanks again

[Gondola]

If you provide screenshots for the General, Outgoing Server and Advanced tabs we can see what's going on. Remember to image edit before uploading to obscure the first part of your email address before uploading here using the camera icon above this Reply area.

[Bigdog8888]

Thanks Ady, I'll see if I can work out if any settings are insecure

[Ady-TalkTalk]

Hi Bigdog8888, if that's one I've already unlimited then you still have something using unsecure settings that have to be changed or the account will be limited again. I've added it to the list again.

Ady

[Bigdog8888]

I have 2 of my accounts downloading to Outlook, however I am still having problems with my 3rd account.  When I set up the 3rd email account to download to Outlook with the same settings as the other 2 accounts all emails are downloaded for the first sign in and then subsequent sign ins by Outlook are denied by the taktalk server.  I think the reason may be the very short and simple password I had on the 3rd account.  I've now changed this at Talktalk's recommended password requirements.  I'm hoping the 3rd account will work now.

Would you be able to request normal function be restored again please Ady.

Thanks for your help.  

[Ady-TalkTalk]

Hi Bigdog8888, I only had 1 to unlimit yesterday. I'm guessing this one got limited overnight. 

I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

If you provide screenshots for the General, Outgoing Server and Advanced tabs we can see what's going on. Remember to image edit before uploading to obscure the first part of your email address before uploading here using the camera icon above this Reply area.

[Bigdog8888]

Ah, spoke a bit too soon.  Two of my mail accounts are now downloading to Outlook well, the third is not.  Assistance greatly received thanks.  I think I entered the settings in incorrectly for the one account and now Outlook shows a receive error. 

[Gondola]

At last! I'm pleased.

We do appreciate your time in letting us know. Thank you.

[Bigdog8888]

Thanks very much Ady and Gondola.  I'm able to download all my mails to Outlook now 🙂

[Ady-TalkTalk]

Hi Bigdog8888, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Ady-TalkTalk]

Hi Bigdog8888, I'm sorry for the delay in replying to your request for help. Unfortunately when your thread starts in another posters thread our workflow system can't differentiate between yours and theirs so I believed this thread was closed as the OP had confirmed all was working normally. 

Ady

[Bigdog8888]

Thanks for the heads up Gondola

[Gondola]

Nobody in TalkTalk land is advising me. I would like to keep you updated but I'm running blind.

I've pushed a third escalation in today.

[Bigdog8888]

No Talktalk Support response as yet.  Any ideas Gondola?

Thanks

[Bigdog8888]

Great, thanks Gondola.  I'll await Talktalk Support to respond here.

[Gondola]

Outlook 2016 / Office 2016 is capable of secure mail so I've requested that full access is restored for the email address mailbox in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[Bigdog8888]

Thanks for your quick reply.

I've identified the culprit, which I no longer use.

I now use Outlook (Office 16) on Windows 11 desktop.

Grateful if you could request unblocking of POP/IMAP.

Thanks

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

What version of Outlook are you using? Any other services / devices / software involved? Have you identified the culprit that was using insecure settings that got your mailbox limited to webmail only access?

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus