Hi Russell
TalkTalk are aware of the issue.
The error message relates to TalkTalk Mail webmail and one of the added secondary email accounts. The error happens because of a failure of re-authentication of the encrypted password.
The issue will self correct when a fix is applied or you may have to EDIT the account and Save the settings to get the account re-authenticated.
You do however need to go into the accounts section now and edit the settings because you're not using the right setup.
- Select the settings cog icon top right
- Select All settings
- Select Accounts in the left side of the modal that opens
- Select EDIT for the secondary tiscali.co.uk account in question
- The incoming server name should be: mail.talktalk.net
Connection security: SSL/TLS
Server port: 993
Scroll down and select Save
You'll get an acknowledgement that the account is updated and it'll also work successfully. But will eventually fail and you'll see the same error message as you're currently reporting.
So if you wish to view mail messages then the workaround is to sign out of the current mailbox and sign in to the secondary mailbox. Not as convenient obviously as having all mail messages under the one login but needs must.
Or you can have all email accounts added to an email client like Thunderbird. IMAP mail connections are not affected.
