Ask us about your TalkTalk email account and Webmail.
on 19-11-2023 04:59 PM
When using webmail, secondary Tiscali email account is receiving emails but when they are clicked on to read I get the error...
on 21-11-2023 08:42 AM
Hi RussellC, we're still in discussion with OX as they investigate the issue.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
19-11-2023 09:02 PM - edited 19-11-2023 09:05 PM
Hi Russell
TalkTalk are aware of the issue.
The error message relates to TalkTalk Mail webmail and one of the added secondary email accounts. The error happens because of a failure of re-authentication of the encrypted password.
The issue will self correct when a fix is applied or you may have to EDIT the account and Save the settings to get the account re-authenticated.
You do however need to go into the accounts section now and edit the settings because you're not using the right setup.
Scroll down and select Save
You'll get an acknowledgement that the account is updated and it'll also work successfully. But will eventually fail and you'll see the same error message as you're currently reporting.
So if you wish to view mail messages then the workaround is to sign out of the current mailbox and sign in to the secondary mailbox. Not as convenient obviously as having all mail messages under the one login but needs must.
Or you can have all email accounts added to an email client like Thunderbird. IMAP mail connections are not affected.
Gondola Community Star 2017-2024
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