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email support

Ask us about your TalkTalk email account and Webmail.

Unable to receive emails from @e.todaytix.com

Tel50
Chatterbox
Private Message TalkTalk

on ‎17-01-2024 10:18 AM

Message 4 of 4

I've chatted with them online and they advise these transactional emails are blocked by talktalk.net which they cannot fix from their end.

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3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message
In response to Tel50

on ‎18-01-2024 07:19 AM

Message 1 of 4

Hi Teresa, I ran 7 day scans on both email addresses you provided. Neither showed up as rejected in the scan. Meaning its unlikely that we bounced those messages. Did they give you any error codes that they received when the mail bounced?

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Tel50
Chatterbox
Private Message TalkTalk

on ‎17-01-2024 03:37 PM

Message 2 of 4

I PMd you details this morning.  Hope you can help.

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Ady-TalkTalk
Support Team
Staff
Private Message

on ‎17-01-2024 10:55 AM

Message 3 of 4

Hi Tel50, if you can PM me the full sender email I'll run a check to see if our cloudmark filtering shows it. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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