Unable to send emails

[Bodger2]

I have 3 email addresses on my account ( one for myself and 2 for my sons) but only one is able to send emails, mine!! Any ideas? Please help.

[siphosethu-TT]

You are most welcome, glad I could help. Bye

[Bodger2]

Oh okay. Many thanks for your help today 😊😊

[siphosethu-TT]

Perhaps there was an error I can't be sure, they might've only filled for one email address or something. Thanks

[Bodger2]

No, I’m a little confused that’s all😇😂 Thanks 

[siphosethu-TT]

You are most welcome. Thanks🙃

[siphosethu-TT]

Well, I didn't take any chance, I refilled the form for you. Thanks😉

[Bodger2]

Another support team member completed the form last Wednesday but it didn’t get resolved!! Did they do something wrong?

Thanks for your help again 😇😂

[siphosethu-TT]

Is there anything else I can do for you? Thanks

[siphosethu-TT]

Okay great, thanks for the information. I've just completed the form for both emails, and this should be resolved within 48 hours. Thanks 😇

[Bodger2]

Hi again,

I’m not sure because they’re not my email addresses. They were having emails to subscribe to Every Mail but I told them not to do anything because their addresses were linked to my account and customer services were sorting it. Now, every time they try to send an email, they get a message to say they need to subscribe!!

Thanks, Colin 

[siphosethu-TT]

Thanks, did you receive any comms from us on both emails? 

[Bodger2]

Got it now👍 Thanks

[siphosethu-TT]

You can use the following link: https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[Bodger2]

How do I access my private messages please? Thanks 

[siphosethu-TT]

I'll send you a private message to confirm. Thanks

[Bodger2]

Hi there,

The two emails addresses that are unable to send emails are,

matr********@talktalk.net and cjro******@talktalk.net. These are both my 2 sons' email addresses. 

My email address is crog*****@talktalk.net. I have no issues with mine, just both my sons.

Thanks  Colin 

[siphosethu-TT]

Hi there @Bodger2, I just need to confirm if it's the email address provided in your private notes belongs to your son? Thanks

[Bodger2]

Hello,

I am a broadband customer and customer services sorted by email with Everymail. I have not subscribed to Everymail.

I have no problem with my email address.

I have a problem with my son’s email addresses. They both can’t send emails!!

Both emails are on my account and I understand I can have up to 5 email addresses linked to my account.

Thanks, Colin

[sabelo-TT]

@Bodger2, I understand that you’re currently a broadband account holder with TalkTalk and that you’ve also subscribed to Every Mail. Just a quick note: since you’re now registered with Every Mail, any issues related to the email address you used for that subscription will need to be addressed directly with Every Mail. 

Just to be sure of this, if I ma kindly ask, have you received any confirmation that you are subscribed to Every Mail?

[Bodger2]

Thank you 👍