Unable to send emails

[Bodger2]

I have 3 email addresses on my account ( one for myself and 2 for my sons) but only one is able to send emails, mine!! Any ideas? Please help.

[Gliwmaeden2]

If you sent a Private Message after c 6pm, @Bodger2, you won't get a staff reply until they are back on here during the day. 

However staff were asking you to add the relevant email address(es) in Private Notes. 

You access this are by going via your avatar; settings; Personal Information. Private Notes is further down in that area. You then need to scroll down further to find SAVE CHANGES. 

Private Notes is not the same as communicating by Private Message, @Bodger2.

[Bodger2]

Have you received my message? If not, I’m unsure what I’m doing 😢

[Bodger2]

Hi,

Have you now received my message?

Thanks  Colin 

[Philile-TT]

@Bodger2 Please write this on your private notes. Click on your avatar and it will direct you to your profile, please write the information on the private notes. 

[Bodger2]

Sorry, please note that I have no problems with my email address!!

[Bodger2]

The following email addresses are unable to send emails,

I was a talktalk customer many years ago, then I went to sky and then returned so I don’t know whether I had a previously disconnected account. I’ve always retained my email address,

Please note, that I have problems with my email address.

Thanks again,

Colin

[Philile-TT]

@Bodger2 Please return to your private notes and list all the TalkTalk emails you have. And just to confirm you only have one account with TalkTalk? there is no previously disconnected account? 

[Bodger2]

Hello again,

I don’t know whether I’ve left it long enough but my sons are still unable to send emails using the addresses mentioned in our private notes!! Please help.

Many thanks,

Colin 

[nomfezeko-TT]

Thank you! Once this issue is resolved, please inform us. I'm glad I could assist you. If you need anything else, feel free to reach out; we are here to help. Wishing you a wonderful rest of your day!

[Bodger2]

That’s fantastic, many thanks again for your help👍

[nomfezeko-TT]

Thank you for your patience, I have completed the form and included the email addresses you mentioned in the private notes. This should enable the email addresses to function as requested. Please note that this request will be processed within 48 hours during working days only (Monday to Friday), as weekends are not included in the timeframe.

[nomfezeko-TT]

I understand, please give me a moment as I complete the form for you, I will advise on the next steps. 

[Bodger2]

Yes, when using the fore mentioned 2 email addresses.

I have no problem sending emails when I use my email address.

[nomfezeko-TT]

No problem at all, you have also mentioned you are experiencing feature restrictions (i.e. unable to send an email) in the email account, is that correct?

[Bodger2]

Do you mean this?Do you mean this?

[Bodger2]

Hello again,

sorry for the delay in replying. I was in bed off the night shift.

what do you mean, sign-up option? Sign up to Everymail?
Thanks

[nomfezeko-TT]

Please advise if the sign-up option is available when you login to your email account?

[nomfezeko-TT]

Thank you! since you have mentioned you are a broadband customer; I will need to fill out a form to ensure that these email addresses can be unblocked and become functional again.

[Bodger2]

Hello again,

Yes, mat*********@talktalk.net and cjr*******@talktalk.net.

Therefore, there’ll be 3 emails addresses linked to my account.

Thanks again,

Colin

[nomfezeko-TT]

Thank you for bearing with me, I do apologize for the delayed response as we investigated and checked on the account. Just to check with you, are the two email addresses the only addresses you need/wish to be linked to the active account?