Unfortunately it's a consequence of the transfer. Utility warehouse are not TalkTalk so you are no longer a customer.
If you'd like official confirmation you will need to contact TalkTalk direct. Please see my signature for ways to make contact.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
