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Very odd 'failure to send' message

Stiggywig
Team Player
Private Message TalkTalk
Message 10 of 10

Using Thunderbird I sent a message I am (aaaaaaa) to half a dozen people that brought the response 

"Sending of the message failed.

An error occurred while sending mail. The mail server responded:  

<aaaaaaa@talktalk.net>: Sender address rejected: not owned by user 3@10111010.

 Please check the message recipient "bbbbbbb@dsl.pipex.com" and try again."

I then tried further recipients individually all frequently mailed and got the same response.

The error message makes no sense to me whatsoever - anyone seen this before?

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9 REPLIES 9

Message 1 of 10

Hi there @Stiggywig I'm sorry about the email issue you are experiencing I will need to look into your account to further assist you. 

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Message 2 of 10

Sadly the problem has returned only this time I can send Mails and my wife can't.  ???

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Message 3 of 10

@Stiggywig that is great, thank you for the update. 

Phili
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Message 4 of 10

No action required - checked and service looks to be resumed to normal - Thanks

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Message 5 of 10

@Stiggywig please advise if you still require assistance

Phili
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fr8ys
Community Star
Private Message TalkTalk
Message 6 of 10

Ok, as you can't send via Webmail, you will either have to phone or chat, or wait for the support team to return Monday.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Message 7 of 10

Steve - thanks, I tried webmail from my phone - same result, so not Thunderbird. I should have thought of that test

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Philile-TT
Support Team
Staff
Private Message
Message 8 of 10

@fr8ys thank you for the support. 

Phili
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fr8ys
Community Star
Private Message TalkTalk
Message 9 of 10

Can you try using recommended settings for TalkTalk emails and derivatives such as yours please 

 

https://help-centre.talktalk.co.uk/Email/Set_up_TalkTalk_email/Email_settings_to_access_TalkTalk_ema...

 

Can you send via Webmail?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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