Webmail Spam emails

[Doggy2]

I wonder if anyone can help me on this please as it has caused me quite a problem regarding a booking from Easyjet. What determines whether or not an email is put into Spam on webmail and therefore not forwarded on to my Mac (which I use all of the time unless away from home). I have recently looked at an Easyjet booking made in June  2024 and found that it has been cancelled and replaced with another flight from a different airport. Apparently this was done months ago but I received no notification on my Mac about it. I have now dealt with this matter (although confirmation of my new flight did not arrive so Easyjet suggested looking in Spam - good advice as there it was). So TalkTalk is still putting random emails from Easyjet and lots of other valid emails into Spam which, since I do not normally use Webmail,  I am missing. It is making me very nervous that I may miss something important again - like details of a flight etc etc. Strangely enough there are many emails coming through on my Mac - all pretending to be from TalkTalk but not picked up as Spam - which seems strange. How are Spam emails determined by TalkTalk and is it possible that I can receive all emails onto my Mac and then make my own decisions about what is Spam and what isn't? I guess it is something in Settings that I need to change but I'm not sure yet. Did an online help chat over one hour yesterday and still got no satisfaction - this forum is a much better idea I think

[Billx]

Hi, @Doggy2 

You say, you have been forced to use webmail, therefore you have a web browser installed, and on using it for webmail you are able to see all your folders including you spam folder.

When you're in TalkTalk webmail, if you look at the right side of the browser address bar, you should see  a square black icon, labelled 'Open in app'.

Click on the TalkTalk email app icon, the TalkTalk email app will open, pin this app on your Taskbar, close you browser.

You can set this app to remain always open, if you want to.

So, you don't have to keep opening the browser, to see all your emails.

Bill

[kanya-TT]

Thank you, Doggy2. I am very sorry that this almost ruined your well deserved holiday. I am glad you were able act promptly. For now we will hear from what tip woks best for you. 

Kanya

[Doggy2]

Thanks to everyone for the tips.  Yes in future I shall have to check Webmail every day to see what is in Spam.

What I can't understand is when Mail is occasionally classed as Spam when it's from a well-known company I have used for many years (Easyjet) and on this occasion it caused me so much bother and stress finding out very last-minute that my holiday could easily have been ruined. Thankfully I was able to rebook alternative flights from our airport of choice in the end!

[Gliwmaeden2]

@Doggy2, I find that Talktalk has sometimes allowed through obvious fake Talktalk messages and sends occasional good emails to Spam.

Their algorithms basically don't always get it right.

Gmail, Yahoo and Hotmail are far better but still occasionally get it wrong - items that are clearly addressed to me from some companies get dismissed as Spam, despite my repeatedly approving them.

All we can really do as customers is assume that some things are going to end up in the wrong place, and keep checking both the inbox and the spam box.

You can reach your content easily if you have an email app on a smartphone and put Talktalk mail on there.

It shows all your folders easily that way, and it's so immediate, without having to keep signing in to the webmail version itself. 

Once you are in you can move messages into the Spam folder or back out of your spam folder easily.

[kanya-TT]

Emails can end up in the spam folder for a variety of reasons, and understanding these factors can help you improve your email deliverability. Here are some common reasons why your emails might be flagged as spam, along with tips to prevent this from happening:

Common Reasons Emails Go to Spam:

1. Poor Sender Reputation: If your email domain or IP address has a history of sending spam or if your emails receive a high number of complaints, your sender reputation can suffer.
2. Lack of Authentication: Not using proper authentication methods like SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting & Conformance) can lead to your emails being marked as spam.
3. Spammy Content: Certain keywords or phrases (like "free," "guarantee," or excessive use of exclamation marks) can trigger spam filters. Additionally, using all caps or misleading subject lines can also raise red flags.
4. High Bounce Rates: If a significant number of your emails bounce back, it can indicate to email providers that you are not maintaining a clean mailing list, which can affect your reputation.
5. Low Engagement Rates: If recipients frequently ignore or delete your emails without opening them, this can signal to email providers that your content is not valuable, leading to future emails being sent to spam.
6. Unsubscribes and Complaints: A high rate of unsubscribes or spam complaints can negatively impact your sender reputation.
7. Inconsistent Sending Patterns: Sudden spikes in email volume or inconsistent sending patterns can trigger spam filters.

Tips to Prevent Emails from Going to Spam:

1. Build a Clean Email List: Regularly clean your email list to remove inactive subscribers and ensure that you are only sending emails to engaged users.
2. Use Double Opt-In: Implement a double opt-in process where subscribers confirm their email address before being added to your list. This helps ensure that your recipients genuinely want to receive your emails.
3. Authenticate Your Emails: Set up SPF, DKIM, and DMARC records for your domain to improve your email authentication and deliverability.
4. Monitor Your Sender Reputation: Use tools to monitor your sender reputation and take action if you notice any issues.
5. Craft Quality Content: Focus on creating valuable, relevant content for your audience. Avoid spammy language and ensure your subject lines are clear and honest.
6. Engage Your Audience: Encourage recipients to interact with your emails by including calls to action and asking for feedback. Higher engagement can improve your sender reputation.
7. Test Your Emails: Use email testing tools to check how your emails perform against spam filters before sending them out.
8. Provide an Easy Unsubscribe Option: Make it easy for recipients to unsubscribe if they no longer wish to receive your emails. This can help reduce complaints and improve your reputation.

By addressing these factors and following best practices, you can improve the chances of your emails reaching the inbox instead of the spam folder.

Kanya

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.