Webmail won't connect,

[1Bmac]

I just keep getting the spinning symbol on the email link. Web is OK for all other sites

[amahle-TT]

Alright, it seems like there is an ongoing issue, but we are working on getting it resolved it should be fine in no time.

[1Bmac]

Thanks Amahle,

I just saw a response on the other thread of this subject . Reply from Kanya says there seems to be an ongoing issue but expecting feedback soon.

I have gone through all the usual browser cache etc. Also just spent a long chat on line to no avail.

The app we have been using seems to have disappeared from the play store. too

[amahle-TT]

Hi there @1Bmac, thank you for reaching out. Please do try to clear your browsers cache and let me know how it goes. You can also try using another device, thanks

[1Bmac]

Apologies Ady,  The issue cleared up just after I posted, I should have got back to you.

 Interesting though that it started again and I see another user here posted the same issue yesterday.

Essentially, the Talktalk app I was using stopped working so I deleted it then reinstalled. I have just come off a very long conversation with on line help ? chat.

I was told to reset my password, however it is not a password issue as I can access my mail via a desktop iMac. IOS. Further, There is no access to the website to reset.

I was told to access an alternative email but I cannot access any mail on my phone, just a spinning symbol

[Ady-TalkTalk]

Hi 1Bmac, please try in a different browser if clearing cache and cookies fails to resolve the issue. 

Ady