You are blocked sending email

[john1236]

Receving the following error message when sending emails.  Have tried and failed to have the email account unblocked via chat and customer services telephone line.

Message could not be sent to the following recipients: ["???????????@hotmail.com" <?????????@hotmail.com>] (554 - 554 5.7.1 <?????.??????@talktalk.net>: Sender address rejected: You are blocked sending mail).

Thanks in advance.

[nambuso-TT]

Okay thanks, Is your mail quota almost full?

[john1236]

Hello - there are no rules configured.  No auto forward enabled.

[nambuso-TT]

Thank you very much for confirming. We need to check to see if there's an email redirection or auto-forward rule in place for your mailbox. Could you check for me?

[john1236]

I'm using a Windows 11 laptop and Chrome browser.

[nambuso-TT]

Okay currently as you are chatting with us, which device and browser are you using.

[john1236]

Hi - Safari on iphone and Chrome on laptop.  My other email account works fine with both devices.

[nambuso-TT]

Okay thank you. Just to confirm What browser are you using?

Google Chrome

Safari

Microsoft Edge

Internet Explorer

Firefox

Other

[john1236]

Yes, that's correct.

[nambuso-TT]

Are you accessing your TalkTalk email account through https://apps.talktalk.co.uk/appsuite/?

[john1236]

Yes, I'm using webmail.

[nambuso-TT]

Let me know how are you accessing your email service. Are you using the TalkTalk webmail ( https://apps.talktalk.co.uk/appsuite) or using an App or Program from your device?

How are you accessing your email?

[john1236]

Hello - am unable to send emails to anyone.  The same error message is displayed.

[nambuso-TT]

Thank you very much for providing your email address. 

Are you having problems sending emails to everyone, or just an individual or single domain name (e.g. @gmail.com)?

[nambuso-TT]

Please send me a private message.

[john1236]

Hello - I won't provide the full address as this is a public forum but it is:- a?????.h?????@talktalk.net

[nambuso-TT]

Now can you please provide the part of your email address that is before the '@' symbol?

[john1236]

Yes, it's talktalk.net

[nambuso-TT]

Could you please tell me the last part of your email address? This is the section after the @ symbol.

For example it might be talktalk.net or tiscali.co.uk.

[john1236]

Hello - yes, the iphone has iOS 18.5.  The laptop is running Windows 11 enterprise OS build 26100.4652. 

[nambuso-TT]

Hi there @john1236 Can you tell me the version of the operating system on your devices used (IPhone)