blocked from sending any emails from my talktalk account

[shooper]

I am receiving this message when trying to send emails using outlook or online. Receiving emails is fine.

Message could not be sent to the following recipients: [xxx] (554 - 554 5.7.1 <yyyy@talktalk.net>: Sender address rejected: You are blocked sending mail
)

I assume my account is locked. How do I get it unlocked or can someone on here unlocking please. Thanks.

Sue

[Philile-TT]

@shooper the only way we can determine if this can be resolved by technical team is if we run a diagnostics test hence being asked these questions. 

[shooper]

Hope you'd read that this all started after an email I received revealing my password, appearing that I'd been hacked.

In the Apple Store genius bar they thought it was following a data breach at talktalk where members details leaked.

Given I'd likely been hacked, and even after changing password still can't send mail, might it be that the hacker has put a block on me sending any mail, and wanted payment to release the block?

Can't talk talk reset everything for me?

Without being rude am I dealing with the technical team at talk talk, or is there a different department who might be able to help?  I'm just a bit frustrated that we seem to be getting nowhere.

[shooper]

Just logged out and  back in again.

Tried sending test email.

Got this again:

Message could not be sent to the following recipients: ["test-mail@talktalk.net" <test-mail@talktalk.net>] (554 - 554 5.7.1 <************@talktalk.net>: Sender address rejected: You are blocked sending mail
)

[Mandisa-TT]

Log out of your TalkTalk Mail account and then log back in again.

[shooper]

Just tried.  Same result - blocked

[Mandisa-TT]

I am running diagnosis, can you please try to re-test your TalkTalk email and confirm to me if you were able to send the email now.

[shooper]

Done.  Tried.  Same result - posted below:

Message could not be sent to the following recipients: ["test-mail@talktalk.net" <test-mail@talktalk.net>] (554 - 554 5.7.1 <*********@talktalk.net>: Sender address rejected: You are blocked sending mail
)

It's nothing to do with my hardware or software.  Are you able to resolve or are we now at the point of me having to get a new email address?

[Mandisa-TT]

I Understand, We'll need you to clear your browser cache. To do this, please follow these steps:

Click the three dots on the top right corner of the browser and select Settings . Click the button labeled 'Choose what to clear'.Check the boxes for each item you want to clear. Click the Clear button. The message "All Clear!" will appear at the top when the data has been erased.

[shooper]

Hi there,

yes as explained a couple of days back it's the same result on my ipad with iOS and on my desktop with different browsers - opera and edge.

So the issue is definitely not to do with my hardware or software

[Mandisa-TT]

Do you have an alternative browser to check and see if there would be any issues?

[shooper]

Have any of the staff an idea what is going on?

[shooper]

Hi Mandisa.

I've just tried that.

Get the same message as always:

Message could not be sent to the following recipients: ["test-mail@talktalk.net" <test-mail@talktalk.net>] (554 - 554 5.7.1 <myemailaddress@talktalk.net>: Sender address rejected: You are blocked sending mail
)

[Mandisa-TT]

Hi @shooper The next step is to check your mailbox's send and receive functionality, so you'll now need to send a test email test-mail@talktalk.net. Let me know if you are able to send the email.

[shooper]

I meant to say not at all full

[shooper]

 It at all. I’ve only used 1.24 GB of my 10 GB allowance 

[Philile-TT]

Is your mail quota almost full?

[shooper]

I've gone to the rules section in settings and it says "there are no rules defined".

So no - I haven't got an email redirection or auto-forward rule in place for my mailbox.

[Philile-TT]

Please follow the below link. 

How To Check Email Redirect Rule Active | Knowledge

[shooper]

that makes sense - though it still gave the same blocked message as trying to send to anyone else, rather than bouncing back having sent

[shooper]

I'm not aware there is.  how would I check?