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email support

Ask us about your TalkTalk email account and Webmail.

cannot send/receive emails

First Timer
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Message 12 of 12

Task 'Synchronizing subscribed folders for ***' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for *** Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'


Message 1 of 12

Hi Runnerx 


Which version of Outlook are you using? Must be a later release version of Outlook 2016 or newer.


The email client software / app may require updating of email settings. All TalkTalk Consumer mailboxes use the same Email Settings. See  TalkTalk Mail Support Hub


On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to remember or save the password before entering it.


Supported* email client and app settings are:

Account Type  IMAP (recommended) or POP3
Username Full email address
Password Email password
Incoming mail server
Incoming Port (IMAP / POP3) 993 / 995
Incoming Connection Security SSL/TLS (Use SSL on for mobile)
Outgoing mail server
Outgoing Port 587
Outgoing Connection Security STARTTLS (Use SSL on for mobile)
Outgoing Authentication Required Yes
Authentication Method Normal Password

Apple/Mac Mail Connection Security is use TLS/SSL


It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion. 


 Email not showing in My Account

 TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.


* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.
TalkTalk may also choose to disable POP3 connectivity which is why IMAP email is recommended.

GondolaCommunity Star 2017-2024

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First Timer
Private Message TalkTalk
Message 2 of 12

I have been having this same problem for two days, my Windows 10 Outlook app keeps displaying error 0x800CCC0E - cannot connect to server.  Have tried restarting the app and restarting my computer but problem persists.  I see DownDetector is reporting a high levl of TalkTalk problems in the last 24 hours!


Message 3 of 12

AndrewS3, if you're using a legacy TalkTalk Mail account then take note that the server settings for incoming and outgoing mail must be set for the servers as this applies to all TalkTalk Mail domains.

GondolaCommunity Star 2017-2024

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Message 4 of 12

Hi @AndrewS3 


Apologies for this.


Have you tested this again within the last 30 minutes?


First Timer
Private Message TalkTalk
Message 5 of 12

I have had exactly the same issue.  I cannot send or receive emails from my pop3 account within MS Office Outlook or using the generic email account on my tablet using IMAP settings.  I can both send and receive using webmail.  Customer services said that they cannot help with third party programmes and only support webmail.


Message 6 of 12

Hi Richard.


Thanks for confirming that your wife's email is now back in action having updated to the correct server settings.

GondolaCommunity Star 2017-2024

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Message 7 of 12



Have just double checked all the outlook settings and we were not using the same settings.!

My wife was using server names whereas I was using server names


Something has been switched off somewhere as her email was working fine yesterday.


I have now changed her settings to and it has kicked it back into life.

But I am using pop and she is using imap.

Tempted not to change anything else now as they are both working




Message 8 of 12

@cavedweller  Could you retest and let me know if you are still experiencing this issue?


Message 9 of 12

Hi @cavedweller 


I'm sure you're using the correct host servers. But is your wife's email client identically set up?

GondolaCommunity Star 2017-2024

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Whizz Kid
Private Message TalkTalk
Message 10 of 12

This is also happening to my wife

but not to me also using


My wife can access webmail so it is not a password problem?

Can it be an imap or Pop issue?

Please help




Support Team
Private Message
Message 11 of 12

Hi DennisWillis


I'm sorry for the delay.


We are investigating this now and I will post back as soon as I have further information.