email access

[Donny]

Problems last two days with access to email. Internet working ok. But email message comes back as server unavailable. 

[siphosethu-TT]

You are most welcome, I hope you enjoy the rest of your day. Thanks

[Donny]

Not at the moment thanks. Thank you for assistance in this issue. Much appreciated.

[siphosethu-TT]

That's great, I'll have it investigated. Let's hope the emails will run normally as they should in no time, besides that is there anything else I can do for you? Thanks

[Donny]

Have been made aware of an alleged data breach in January 2025 and of the problems with migration to every mail. So not unreasonable to suspect that the migration issue has not been resolved. And that it could be causing a few of the issues on the email board.

[Donny]

Browsing history and cache are cleared weekly. That was definitely not the issue with my problems. 

[siphosethu-TT]

I'm glad everything is working now, please clear browser history and cache. Thanks

[Donny]

Hi

Internet working fine. Most of email back to normal, just slow in sending from outbox. Most websites now accessible. Main one was banking website where I would expect any hackers to try and access. Something just does not seem right. And it appears to tie in with the moves to every mail. I am not affected by having to move, but suspicious that issues around email, certain websites and the unwanted ads which are appearing have all been in the last week or so. It would make sense to check security certs of any third parties being used by TT.

[siphosethu-TT]

Hi there @Donny, I had this escalated I just need to run checks with you at the mean time. As you have mentioned you unable to access other websites as well, will have to investigate a bit more. Please confirm if your internet is working fine. Thanks

[Donny]

Hi

Is there any update on email issues as yet. I have been using it today, but it is still having intermitent problems. i.e. sits in outbox for a long time before sending.  Having used other actions today to enter websites, it looks like the email issue may not be just an email issue. Red alarm circle coming on screen with you cannot use at present, then immediatley i can access. This makes you think it is a false page looking to gather information. In summary, i think thete is a larger issue with talktalk systems than just the emil system. Well worth a cyber security check methinks.

[siphosethu-TT]

I'm really sorry about the effect this must be having on you, I'll provide updates as soon as I have them. Thanks

[Donny]

Yep, that's me. West Central Scotland.

[siphosethu-TT]

But the areas are: 

Northern Ireland

Highlands and islands

West central Scotland

[siphosethu-TT]

I'll keep checking and confirm the rest of the information once I have it. Thanks

[siphosethu-TT]

Hi again, thank you for your patience. I've just checked, and it seems like we do have an outage currently due to storms. Thanks

[Donny]

First time since talktalk started when i joined that i have had an issue with webmail. So on the whole quite good service. I thought it might be associated with the storms we have had over the last few days. But looks like a TalkTalk software issue? As Thunderbird quite happily downloading from TalkTalk server.

[broke_again]

Seems to be sinking?

[davidl1]

Sort of good to know we are all in the same boat !

[Donny]

Thank you. siphosethu-TT

[Donny]

Hi David, yes same issue. Says server not reachable. Then i get into my inbox but on trying to open any folders, I get the same server unreachable message. I downloaded thunderbird to see if any issues. And it is working ok. So looks like a talktalk issue only. As Thunderbrd is downloading from tal;ktalk server with no issues. 

[siphosethu-TT]

H there @Donny, I'll have it looked into to confirm if we have any outages. Thanks