Hi @50grumpy, if you've emptied your email trash, retrieving those emails can be quite challenging and sometimes you cannot at all. Have you checked from an "Archive" folder in your email account?
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
